Norton Internet Security / Norton AntiVirus

[huwyngr Norton Fighter]

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raylove wrote:

[ ... ]

Also, since upgrading, the long list of blocked senders that I previously had seems to have disappeared - no blocked senders showing at present.

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The whole basis of AntiSpam in 2010 has changed from previous years and they have adopted the technology and philosophy of the Enterprise versions. Most of the spam data is now held "in the clouds" and not on your computer, rather like Norton Insight I suppose.

There is a message of explanation on this somewhere in the Forum but unfortunately it was not made sticky however the Advanced search here did find it for me:

Re: Norton Antispam does not detect spam emails   

This was posted by Chester and the red name indicates he is a Symantec Staffer so clearly he knows the background. Read that and any others from him in that thread.

Hope that helps.

[Kavitha · Accepted solution]

Hi raylove

Please try this and let us know if this works for you

Turn Off NIS Antispam, Close & open Outlook Express.  Now Antispam is not integrated with Outlook Express

Delete the 'Dad' folder, it moves to Deleted Items folder. Empty the Deleted Items Folder as well

Clear both the manual and autogenerated rules.

Enable NIS Antispam, Close and Open Outlook Express. Norton AntiSpam Folder will be created & a rule will be created to move Spam Emails to NAS Folder

Thanks

Kavitha

[raylove]

Thanks, but the previous solution has now worked for me - disable the auto rule & create my own manual one. There is stuff that I want in the Dad folder so to delete it I would have to move stuff around, and as I now have a solution that ppears to have worked, I can't be bothered. I'll bear this in mind though if I get further trouble.

I would say that at one point I did delete the NortonAntiSpam folder and after I disabled Norton, closed & opened OE then re-enabled Norton, it did NOT create an AntiSpam folder. It simply re-integrated with the Dad folder. I guess if I were to delete the Dad folder it wouldn't be able to integrate with that one, however, as mentioned, I only know one other person who has NIS 2010, & hers also integrates with the wrong folder (which she calls 'Register') so I have no reason to think that by deleting Dad it wouldn't just pick a nother folder.

Thanks for the suggestion though!

[raylove]

Hi.

Turns out the previous solution didn't work as I thought it had. Although I haven't had any spam since the last post, the message rule is set correctly so I assume that suspected incoming spam WOULD be swept to the AntiSpam folder. However, I discovered today that if I receive an email that is NOT identified as spam, then if I click the Norton icon on the toolbar and select 'This is spam' - it STILL puts the email into the 'Dads' folder.

I tried clicking on the norton icon when highlighting archived items in the Dads folder & the pop-up menu only gave me the option 'This is not spam', so in other words Norton still thinks stuff in the Dads folder spam.  Likewise, if I put an email in the AntiSpam folder & select the Norton icon, I only get the option 'This is spam' - so it ISN'T identifying emails stored in the AntiSpam folder as spam. 

I therefore tried Kavitha's alternative solution & this appears to have worked - correct auto rules created & I get the correct options when clicking the Norton icon. In order to keep the emails that were in the Dads folder I moved them to a new folder then later changed the name of the folder back to Dads.

Worth mentioning that my wide had the same problem on the same computer. I applied the same solution but forgot to delete the original auto-rule (which was inactive) & the solution didn't work - Norton again selected an existing folder, seemingly at random. Even deleting it & disabling & re-enabling Norton didn't work, so I had to start all over by deleting everything & then it worked. Clearly it is important to delete even seemingly inactive items & follow the solution to the letter!

Thanks.