Norton Internet Security / Norton AntiVirus

[kuschner]

Pretty much every day over the last couple of years, I get a pop up dialog that says something like "Symantec Service Framework (or sym. framework service maybe) has stopped working" from Windows Vista.  After that, I can no longer send or recieve email, although the internet keeps working.  Also, the Norton icon in the system tray disappears as soon as the mouse is rolled over it.

Interestingly, this error has continued to occur sporadically after all of the following:

Reinstall Norton 360

UNinstall 360 and Save and restore, run norton removal tool, reinstall both

uninstall 360, install NIS 2008.

Of course tech support wants me to un/re install every time I call them before they'll talk to me about anything else, so I eventually quit calling and just reboot the computer when this happens (or forget about mail until the next day).

I really like NIS 2008 and hate to go, but this is obviously getting old.  Any help?

Thanks

Karl

[sosull]

I'm afraid I cannot say I've had, or ever seen, the issue that you're describing but it does sound awfully annoying. Having to uninstall and reinstall an internet security package on a frequent basis, no matter who it's from, is not something that anyone should put up with.

The machine that keeps getting this error, have you wiped it completely since and reinstalled? You mentioned that you're running Windows Vista; may I ask what version and have you applied Service Pack 1 yet? May I also ask the amount of memory you have on that machine? Is there another computer in your home that could/does run NIS08? Does it get the same issue?

The only problem I've ever had that's caused me to re-install Norton was back with Internet Security 2005 where one day it decided that I had a license error and threw up a lovely padlock icon and an 'Uninstall' button.

Let's try to get to the bottom of this :)

[strydr36]

I remember having a similiar issue with NIS when I first got my Vista machine, but when I upgraded to 360 it went away.  I was (and still am) running Vista and have not yet installed SP1.

[khlb]

I have done a little bit of googling regarding your issue. It seems to be a fairly common reported problem.

At the Broadband Reports forum is the a long thread (10-pages, closed) discussing your problem "Symantec Service Framework stopped working and was closed"

http://www.dslreports.com/forum/r19432492-NIS2008-Updates-Today

Unfortunately this thread didn't resulted in a definitive solution - but at least a workaround you can try while we try to help you.



"Turn off Identity Safe and Crime Ware and you'll be OK until the problem is fixed. Worked for me. Not the best solution, but the only easy one I know of." - posted by user "rugmankc"

Message Edited by khlb on 04-08-2008 08:51 PM

[hansenkb]

I'm confused about which product you are using, but try this: 

Download and install the Microsoft .NET Framework 3.0

http://www.microsoft.com/downloads/details.aspx?familyid=10cc340b-f857-4a14-83f5-25634c3bf043&displa...

Reinstall NIS 2008

[Stu]

What version of 360 are you working with? v1 or v2?

[matt_phillips]

HI Karl,

The problem for N360 and 2008 are slightly different - can you confirm a few things for us?

1. It looks like you are currently running NIS 2008. Can you confirm the build (click on Help and Support, the select "About" from the Norton Support dialog, then select the Norton Internet Security tab - it will say 15.x.x.x. - just need to know what the x's are).
2. What email program are you using? Knowing the specific version of that would be helpful as well.
3. What OS language are you using?
4. Does the problem occur at boot, when sending or receiving email, when opening the program or randomly?

If you're running Norton 360 Version 1 currently, let's update you to Version 2 and see if the problem persists. You can download it fromhttp://www.norton.com/n360 (for standard) and http://www.norton.com/n360p (for premier). We'll pick up your key information during installation and your subscription information (renewal date) will remain.

Thanks,

Matt 

[matt_phillips]

Hi Karl,

One last question - we're you or are you using the Norton Add-On pack?

Thanks again,

Matt 

[kuschner]

Hi Matt, et al,

Vista HP was loaded fresh. This is a home built with an AMD 64x2, but running 32 bit.

Norton 360 is gone, I only mention it because the problem reoccurred with NIS 2008.

Both were loaded with Add on Pack.

Version is 15.5.0.23

I have four computers on this network with NIS 2008, two with another program.  No one else seems to have this problem.

Strange-ish stuff running in the background: HP printer monitor, Adobe updater and distiller and reader helpers, itunes helper, roxio east media helpers/watchers

I just found out a new piece of info.  While replying to this email I reached for the Norton Protection Icon in the system tray.  Of course it dissapeared, as described, which I should have known since my email stopped working several hours ago.

So instead I typed <windows>Norton, selected the Norton Internet security icon from the Start menu, (its a Vista thing) and proceeded to look for the version number. While doing so, voila! my email started downloading and the icon reappeared in the system tray. So now I have another way of restarting Symantec Service Framework, whatever that is. This is much better than rebooting!

But still the hobbyist in me wishes to resolve the problem, so keep the ideas coming. I'll try the other

Thanks

Karl

[kuschner]

I see I did not answer all the mail. Other answers to your questions:

• Yes SP 1 installed on Vista.  No change on problem.
• I think I installed .NET 3 already but don;t see it offhand.  Will try that solution.
• Email program is Outlook 2007.  Problem was there exactly the same with Outlook 2003.
• Problem not tied to doing anything- often occurs while I am away.  Don;t think it has anything to do with email program performing any function- just appears, then AFTER it appears email stops working.
• Norton 360 was not renewed, I bought 2008 a month ago in hopes of banishing this problem :(
• Computer is always OK for a "While" but eventually (hour later?) gets this problem almost every day.  Always corrected by reboot.

OK I think that answers everything. WOW thanks for all the support!

Karl