Norton Internet Security / Norton AntiVirus

[matthewt]

This morning I tried to use IE7 (on Win XP SP3 fully patched PC) to get to Google Advanced Search page, crashed out every time. Also crashes out when trying to get to Outlook Web Access for work. Also crashes on going to an online bank site.  Works fine on many other sites.

This was on a PC with NIS2011, and same behaviour happened on a 2nd laptop (same Win config)  with NIS2010. 

Went to a third laptop, same config EXCEPT it had AVG, not NIS - no problem visiting same sites.

Is it possible that there is a problem with an update released in the last 24 hours? Thanks

[Tim_Lopez Administrator]

All,

We're in the process of rolling out a fix for this issue. Will have another update shortly. 

[chadkarol]

I've had to start using FireFox.  I HATE FireFox. 

[stefan_]

The fix has now been published and running LiveUpdate will fix the issue.

[Lexus2456]

To add to the record, I am having the same problem with various sites.  The URL that accesses my Motorola Cable modem's settings/status, and for example www.jcpenny.com/jcp/default.aspx .  If you then select a dropdown, say Womens, then say Sweaters - the site will simply close IE 7 or create an IE error block then close.

Utilizing XP Pro-SP3, IE 7, NIS 2010  - all programs up to date.

All is well if I disable the IPSBHO.DLL  Browser Helper Object.

Noted today that NIS has so far downloaded the following IP updates with no resolution:

20101115.001   7:04am  CST

20101116.002  7:09am

20101116.002  7:54am

20101116.002  10:27am

20101116.002  10:44am

20101116.002   1:59pm

[mfleck_us]

I have the same issue.  IE7, XP SP3, the browser window just closes with no error.  I can't believe Norton provided this failed update and hasn't fixed the problem yet (don't they test?).  I spent HOURS deinstalling SP3 (so I could deinstall IE7), re-installing SP3, re-installing IE7, disabling add-ons, deleting activeX controls, etc.

I did a seach in google once I realized the problem was with Symantec plug-ins, and found this thread.

I'm leaving it disabled for now.

And "NO" I don't want to upgrade to IE8 (that's a sucky solution).  I can run Google Chrome without a problem.

[chadkarol]

Seems to be fixed now, thank you!

[Lexus2456]

Just dowloaded IP update  20101118.005  and

it appears to resolve the issue

[matthewt]

Although this is a major pain (huge number of sites seem to be affected) I have to say that I'm impressed with Symantec's responsiveness in this forum (well, actually the Admin staff).

So many of these forum affairs are ignored by the corporate powers-that-be, and are really just 'DIY' areas for the users to thrash around in, with nobody from the software firm taking a blind bit of notice.

Glad that the solution appears to be here already, fast work for a software company - they all make mistakes, and I personally can forgive them as long as they own up and fix it quickly. so many don't.....

[Tim_Lopez Administrator · Accepted solution]

All,

We have pushed out a new IPS Definition Set update through LiveUpdate. Please run LiveUpdate from within your Norton product to download the new updates. 

If you have Automatic LiveUpdate enabled (which is typically enabled by default), this may have already downloaded in the background. 

If you continue to receive this error, please restart your computer.