Norton Internet Security / Norton AntiVirus

[Kelly]

I note with interest a lot of threads here, on the N360 forum, and on other AV boards as well a lot of problems with infections of trojan.gen.2 and others.  Seems there is an unusual amount of labor (mostly by Quads, an Army of one) on this forum and on other help sites devoted to ridding machines of these infections.

Understand no AV solution works at 100%, got all that.  Key question here is how are these trojans getting in, and is NIS/N360 currently able to block them? 

I've been a Norton user since the days Peter Norton's photo came on the software box.  All my family's machines are humming along just fine - no problems here.  But there has been a justifiable outcry for Symantec's take and suggestions, and understandably a lot of folks' confidence has been rattled in all of this.

Please let us know from the horse's mouth what's going on, rather that leave it to volunteers and forum visitors to do it.

Regards,

Kelly

[DavidThomas88 Regular Contributor]

hi

thats be come no one on here nos how too be care full where they go on the internetnet  they are likey downlodeing some in they sould not be downlodeing and that likey how they are geting  Trojans they likey get them from web site like the the pirate bay and other web sites and they are likey not checking the geen norton icon  be for they enter that web site  too see if its a good link or bab link   guys if the norton icon shows red dont even hit the link at all and you guys wont get Trojans

all ways check be for you hit a link too make sure it is safe dont be downloding some in that may have a trojans with it

it will make life on Quads a little more  easyer on him/here if you look be for you enter that site or downlode some in

[Kelly]

True, though not everyone reporting problems is a computer novice.  Despite following best practices it still seems to be a problem.  My main point is Symantec has been eerily quiet in all of this - I'd like to hear the company's take on it rather than crickets.

Regards,

Kelly

[Kelly]

Still waiting for Symantec to weigh in about this - keeping silent on the matter does nothing to help consumer confidence in the product. 

My OP has been pushed back 3 pages due to the spate of trojan reports and pleas for help.  That should tell you there's a problem.

Symantec, are you even reading/listening?

Kelly

[DavidThomas88 Regular Contributor]

Symantec will come too this fourm will they are ready too do so and when they have time to do it and likey right now they are not reading  this  

[AllenM Norton Fighter]

---

DavidThomas88 wrote:

Symantec will come too this fourm will they are ready too do so and when they have time to do it and likey right now they are not reading  this  

---

I would not recommend presuming to speak for Norton!

[Quads]

Symantec and SSR know about this and Symantec do see the forum, it is there forum after all.

Quads

[Tony_Weiss Administrator]

Sorry for not replying sooner about this topic. We are very aware of the increased number of Trojan threads posted to the forum, and a more knowledgable person than me will be responding to the thread shortly. I apologize for the delay in posting.

[jstenuf]

---

DavidThomas88 wrote:

hi

thats be come no one on here nos how too be care full where they go on the internetnet  they are likey downlodeing some in they sould not be downlodeing and that likey how they are geting  Trojans they likey get them from web site like the the pirate bay and other web sites and they are likey not checking the geen norton icon  be for they enter that web site  too see if its a good link or bab link   guys if the norton icon shows red dont even hit the link at all and you guys wont get Trojans

all ways check be for you hit a link too make sure it is safe dont be downloding some in that may have a trojans with it

it will make life on Quads a little more  easyer on him/here if you look be for you enter that site or downlode some in

---

This is an arrogant presumption.

[garlen]

Tony,

You or someone with the correct authority and responsibility within Symantec/Norton need to respond to (among other issues related to this Trojan disaster) Quuds' comment: 

"Norton / Symanetec AV's does not have the ability to deal with patched files like services.exe, atapi.sys (TDL3)  etc. or boot sector patchers (rewriters) like TDL4, (Tidserv) , wistler, mebroot etc. or BCD changes like Philar or SST."

It is not acceptable that a paid product like NIS has these huge holes that are putting all customers at risk.

Without giving the bad guys information Symentec/Norton MUST tell your customer base what your are doing to help us!