09-27-2008 11:20 PM
09-29-2008 05:28 AM
I wrote not clearly my last message: issue describbed in second link (Norton's forum) was main.
I have changed in practice all machine to new, so problem for me is by Norton side! Why? Last night that issue returned 3. time (twice per day now).
Now I have un-installed NIS2009 and I use trial of NOD32 - I left machine for continues work for last 12hs with scanning of all machines - I wanted to check CPU's utilisation.
Result: Machine is ok, and usage of CPU is typical, no bigger than 20% for typical behaviour of me into system. BTW. I observe also that my Outlook is working better than under NIS2009 (f.ex. problem with dictionary disappears now).
So, what a problem with NIS2008/ 2009 exactly is?
10-17-2008 08:40 PM
Nobody from Symantec intersts in that error? Unbelievable... :(
I had before a while the same problem - my computer was last days in service, who found nothing, but... idle time of the machine and... in details is that problem:
1 user registry handles leaked from \Registry\User\S-1-5-21-3766479330-2392807314-2840
Process 2064 (\Device\HarddiskVolume3\Program Files\Norton Internet Security\Norton Internet Security\Engine\188.8.131.52\ccSvcHst.exe) has opened key \REGISTRY\USER\S-1-5-21-3766479330-2392807314-2840
Program ccSvcHst.exe w wersji 184.108.40.206 zatrzymał interakcję z systemem Windows i został zamknięty. Aby zobaczyć, czy jest dostępnych więcej informacji dotyczących tego problemu, sprawdź historię problemu w panelu sterowania raportami i rozwiązaniami problemów. Identyfikator procesu: b90 Godzina rozpoczęcia: 01c930c8797a2d6d Godzina zakończenia: 60000
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/ev
<Provider Name="Application Hang" />
<TimeCreated SystemTime="2008-10-18T02:47:59.000Z" />
Somebody will help me?
10-19-2008 09:40 PM
I have to notice that during (or closely before) system crash in History of NIS is always report that NIS stopped non-authorized trying to access to my system - maybe that will help You, My Dear Staff?
I have today crash twice and I still wait for Your support, which I payed, isnt it true?
10-20-2008 09:16 AM - edited 10-20-2008 09:18 AM
Thanks for all the detailed information you've provided. Are you still experiencing a "system freeze" like you had originally reported, where the only option was to force a reboot? It sounds like that's not the case anymore from your recent posts.
I'll need a little more information to troubleshoot the 'application hang' issue you've referenced. Can you please perform the following steps? Note this applies to Windows Vista only.
1) Open Control Panel, click on "System and Maintenance", then on "Problem Reports and Solutions", and finally on "View Problem History"
2) Find any instances of "Symantec Service Framework" in the list
3) Double click an entry
3) At the bottom left corner, there is a link that says "Copy to Clipboard" - click this link.
4) Send me a "Private Message", and paste the details into the body of the message.