04-02-2010 05:57 AM
Yesterday I uninstalled a competing product to NIS and installed NIS 2010 from CD.
It pulled down many updates and then seemed to be running fine.
This morning when I ran live update manually it said 5 updates were available, and when I pulled them down it asked if I wanted to reboot now or later. I said now....
I did the reboot and got an error after login:
"Symantec Service Framework has stopped working...."
ccSvcHst.exe / SYMHTML.DLL
I am running Vista Ultimate
NIS 2010 currently reports I have V 126.96.36.199 I don't know what it would have been before the 5 updates I applied this AM.
I rebooted again, and all "appears" OK....
Can I stop worrying?
I note that this error is in the "top 10" list on the website and the suggested fix is to uninstall and re-install, but I have used all of my 3-count licenses. If I were to uninstall/reinstall does the DRM think I'm a pirate or do I get 15 days to clear things up with support or ????
Solved! Go to Solution.
04-02-2010 07:17 AM
Unless the issue occurs again you can stop worrying. When you removed your other product did you use the manufacturer's removal tool or just do a plain uninstall. If you just did an uninstall then try running the appropriate removal tool to clear all traces of the previous product. If you are uninstalling/reinstalling Norton on the same machine it does not affect your licence count
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
04-02-2010 07:29 AM
If you do have to reinstall NIS 2010 again, you do not have to use the CD to install the program. You can come here and get the latest install from the Forum and then you don't have to go thru as many updates. All you would need is to possibly enter your key from the sleeve of the boxed version. Here is the link in case you do have to install NIS 2010 again.
You can download 2010 NIS from here
Please remember to run live update after install to make sure all updates are received and then please reboot.
Success always occurs in private and failure in full view.
04-02-2010 10:56 AM
I did use the other vendor's "special" uninstall program for the prior program - (Starts with a Z ...)
After installing yesterday I ran Live update successfully and rebooted in the course of normal events several times.
So initially NIS was working OK.
Good to know that Norton recognizes a reinstall (at least unless I have to wipe the hard drive I suppose? ;-)