02-26-2009 09:37 AM
I receive the following error message about once a week.
Symantec Service Framework has stopped working.
(see below for more details)
After this error message occurs, my Outlook does not work and I have to reboot. I have Vista Ultimate, Outlook 2007, and Norton Internet Security 16.2.07.
Is there a fix for this?
Symantec Service Framework has stopped working
Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 188.8.131.52
Application Timestamp: 492cb1e8
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 000659c3
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 9a95
Additional Information 2: b907b73d9acc2fece3aae21ae2a7c298
Additional Information 3: 23dc
Additional Information 4: a33a89d59bf7a11d08a6426427625e79
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02-26-2009 10:40 AM
Do you have any thrid party security softwares installed in your computer? If yes, uninstall them and then check for the issue.
If the issue is not resolved or if you do not have any thrid party security softwares installed, then open the Norton product, in the Internet pane, move the status indicator to turn off Email scanning. Then check for the issue.
Let us know the results.
03-02-2009 09:13 AM
Thanks for your input. I do not have 3rd party security software installed (only Norton and Windows). I do have HP diagnostic software. I only want to turn off email scanning as a last resort. After all, that is a major reason I have Norton -- it is supposed to perform that task without these glitches. Norton tech support told me to run live update for the fix which didn't work. Any suggestions, or is turning off email support the only fix?
03-02-2009 09:33 AM
If the issue does not persist after turning off email scanning, then we can try a few steps to resolve the issue. So the first thing you need to check whether the issue persists after turning off email scanning. If not, try the following steps.
1. Delete temporary files.
In the Run dialogue box, type %temp% and click OK.
This will open the temporary folder, try to delete as many files as possible from this folder.
2. Uncheck the "Protect against time out" option.
Open Norton 2009
In the Internet pane, click Settings.
Next Email scan, click Configure.
Under "What to do when scanning email messages" uncheck "Protect against timeouts".