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Newbie
rmkugach
Posts: 2
Registered: ‎11-03-2013

Symantic firewall and Windows 8.1

I need help, I upgraded to Windows 8.1 and now my Symantec Anit-virus is tellimg me that my Firewall not working and might be corrupt.  Any suggested fixes?

Regular Contributor
intesec
Posts: 1,381
Registered: ‎02-11-2013

Re: Symantic firewall and Windows 8.1

Hi rmkugach

What is the version number of the Norton product, you can find this by clicking the Norton icon, click support, hover over, about, on the window that opens, the second line down is the version number.

 

 

ATB

 

intesec

 

 

dickevans
Posts: 11,754
Registered: ‎04-08-2008

Re: Symantic firewall and Windows 8.1


rmkugach wrote:

I need help, I upgraded to Windows 8.1 and now my Symantec Anit-virus is tellimg me that my Firewall not working and might be corrupt.  Any suggested fixes?


Welcome,
First, have you rebooted since making all of the changes?

Have you opened NAV and clicked on 'support' then 'get support' to see if the program can repair itself?

Are both your operating system and NAVup to date? All updates downloaded and installed?

Keep us posted

Dick
Win7x64 SP1 current NIS V21
SendOfJive
Posts: 10,574
Kudos: 4,675
Solutions: 758
Registered: ‎02-07-2009

Re: Symantic firewall and Windows 8.1


rmkugach wrote:

I need help, I upgraded to Windows 8.1 and now my Symantec Anit-virus is tellimg me that my Firewall not working and might be corrupt.  Any suggested fixes?


If you are using the Symantec enterprise product, rather than the Norton consumer product, you should post here:

 

http://www.symantec.com/connect/security/forums/endpoint-protection-antivirus

Newbie
rmkugach
Posts: 2
Registered: ‎11-03-2013

Re: Symantic firewall and Windows 8.1

Dick,

 

Thanks for your response.

 

Yes to all your questions.  The Symantec product that I have installed on my computer is called Symantec Endpoint Protection.  I can't find a version number or more defined description of the software.  I am able to download updates, but my status screen still shows "Firewall is malfunctioning."

 

Any other suggestions?

 

rmkugach

F4E
Posts: 2,760
Kudos: 537
Solutions: 112
Registered: ‎05-23-2009

Re: Symantic firewall and Windows 8.1

[ Edited ]

rmkugach, please see Send of Jive's post  above where he refers you to the Symantec Enterprise forums, where you can find help.

Windows 7 64 Bit Sp1 NIS V 21.2.0.38
Super Phishing Phryer
DaveH
Posts: 5,506
Registered: ‎01-06-2010

Re: Symantic firewall and Windows 8.1

For windows 8.1 you need Symantec Endpoint Protection 12.1.RU4 (12.1.4013.4013) Released October 28.

http://www.symantec.com/connect/blogs/latest-symantec-endpoint-protection-released-sep-121ru4

 

For best results you may want to make sure you already have these updates:

http://support.microsoft.com/kb/2882351

http://support.microsoft.com/kb/2891214

 

Dave

Newbie
theowlit
Posts: 3
Registered: ‎05-30-2013

Re: Symantic firewall and Windows 8.1

I was playing around with a domain computer with a NetBIOS problem and stumbled across a fix for this problem.

 

Open your Network and Sharing Center, click on your connection, then click Properties.

 

In the connection Properties box, click Install, then Service, and then select the EndPoint Firewall service.

 

Restart the computer and it should be fine.