Norton Internet Security / Norton AntiVirus

[danoliphant]

After some not so helpfull off shore network help, the Norton tool bar went missing. Under tools, manage add-ons, right hand window, the Symantic group shows three items; norton ID protection - Norton tool bar - Norton vulnebribility protection. These are all enabled. Under curentally loaded add-ons Symantic NCO BHO is not visible/available.

I just upgraded my protection to Norton 2012, verified that all updates were installed (many times), restarted my computer and still no Norton tool bar or NCO BHO installed.

What should I do now to reaquire the Norton tool bar???

[lmacri Super Phishing Phryer]

Hi danoliphant:

Welcome to the Norton community.

Am I correct in assuming that you're using Internet Explorer 9 as your default browser?  If all three Symantec add-ons are enabled, have you tried activating the Norton Toolbar from View | Toolbars | Norton Toolbar?  There should be a check mark next to the Norton Toolbar menu item if it's activated.

Please note that I still use NIS 2011.  Perhaps an NIS 2012 user could confirm that the Symantec NCO BHO that comes with NIS 2011 (located on my system at C:\Program Files\Norton Internet Security\Engine\18.6.0.29\coieplg.dll) is still required for IE 9 with NIS 2012.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

[danoliphant]

I knew I would forget to mention something, yes, IE9 is my browser and Norton tool bar does not show under view- toolbars. 

[danoliphant]

I checked for the coieplg.dll in the norton program files and it not there if that helps.

[lmacri Super Phishing Phryer]

Hi danoliphant:

I'm not absolutely certain that NIS 2012 still comes with the coieplg.dll plugin for IE, but it sounds like your NIS 2012 installation might be corrupted.

If you've re-booted your PC and run LiveUpdate until no further updates are available (with a re-boot between each LiveUpdate) and you still can't see your toolbar, I would recommend a clean reinstall of NIS 2012 using the Norton Removal Tool unless someone else can come up with a simpler solution.  Step-by-step instructions for a clean re-install are posted here.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

[mikedov Regular Contributor]

Try reinstalling? First, what product are you using? Norton 360, Norton Internet Security, or Norton AntiVirus. This will help up further.

[mikedov Regular Contributor]

Umm lmacri, how can you be so sure it's Norton Internet Security not Norton 360?

[lmacri Super Phishing Phryer]

Hi mikedov:

Thanks for the correction, I misread the original post.  Danophilant only mentioned Norton 2012, not Norton Internet Security 2012.  We need to know the name of the Norton product before we can provide instructions for a clean re-install.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS

[dbrisendine Norton Fighter]

Could it be this???

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danoliphant wrote:

....upgraded my protection to Norton 2012 .....

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[yank Trojan Terminator]

There is no N 360 2012 !