Norton Internet Security / Norton AntiVirus

[gabrielazegarra]

I have Norton Antivirus installed on my computer (I have Window 7) and the Norton window says: System Status at Risk. I've already run the quick scan and full system scan, both saying that there are no threats found. Then, i tried to fix the problem with the button that says "Fix Now" next to the message "Your computer protection is At Risk.", but the Fix Now button doesn't work. 
What can i do?

[gabrielazegarra]

After restarting my computer, the Fix Now button worked. A new window appeared that says:
Check for updates.......Failed to complete
Download updates.....Not required
Process updates........Not required

I believe Norton wants to check for updates on the Internet, but since my computer is AT RISK I don't want to connect to the Internet.
I don't understand why Norton can't fix the problem without the Internet LiveUpdate.

[Krusty13]

Hi,

Can you check your system date and time are correct.  If not,  please adjust and run Live Update again.

You can also click Support > Get Support and let Auto-fix run.

Let us know how you get on.

Thanks,

Dave

[SendOfJive Norton Fighter · Accepted solution]

Hi gabrielazegarra,

Neither LiveUpdate, nor Auto-FIx will work without internet access.  SImply connecting to the internet to get updates is not dangerous, as long as you have a firewall (a router, Norton Firewall, or Windows Firewall) and do not surf.  It sounds like your virus definitions may simply be out of date.

[gabrielazegarra]

My system date and time are ok.
How can i check if I have a Windows Firewall?

Thank you both.

[gabrielazegarra]

It seems like I do have a windows firewall, i'll try running the liveupdate, thanks again.

[gabrielazegarra]

I run LiveUpdate, and the system status went from At Risk to Attention. I suppose it is because i have only 22 days remaining of antivirus. Is it safe to use the Internet now? 

[RMuruge]

Of course you could go ahead and use the Internet. As the Norton would protect the computer till your subscription expires.

[SendOfJive Norton Fighter]

What is the Attention warning referring to?  It should tell you what the problem is.

[gabrielazegarra]

The attention message is in orange colour, as well as the 22 days remaining message, and where the Fix Now button used to be, now there's a Renew button.