huwyngr
Thanks. Well it is really the ERR lines that I am interested in because they arise before and after the LUD server issue.
If we take your first posted line
10:41:32.984 ERR - Unable to move file C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\LUE\Downloads\1251586598jtun_nav2k9en90829007.m26. Last Error 2.
it can be compared with that from mdturner (who is on Vista)
15:45:26.314 ERR - Unable to copy file C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\LUE\Downloads\1244675599jtun_nav2k9en90609050.m26. Last Error 2
and mine
21:58:45.000 ERR - Unable to move file C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\LUE\Downloads\1244121969jtun_nav2k9en90603052.m26. Last Error 2.
different but we all have problems.
So it seems then that it is not XP specific, and not UK dependent but some users do not have errors.
The files not found are I suggest different issues and I believe related to the patches but I am not concerned about these at this time.
Yes I have taken into account Tony's msg but the messages appeared before the LUD and after, so I dont think it is related.
If you have any friendly Norton staff perhaps you could convince them to take a look here.
In case anyone is wondering why I am bothering if NIS reports no problem when it runs the Liveupdate, the answers are as follows:
1. the fact that NIS reports no issue does not mean there is no issue. This can be demonstrated better with Norton 360 which variously reports no problem even when no definitions are updated for 90 days or during the LUD server issue, for 3hours. But the log.lue is plagued with errors. BTW this was the argument I got from tech support.
2. In tests, part of which were previously published by me, I can demonstrate that this error is slowing down the liveupdate process.
3. I believe a resolution to this problem may assist Symantec in its patches and live update server.
Message Edited by cgoldman on 09-04-2009 06:04 PM
