Norton Internet Security / Norton AntiVirus

[Tim_Lopez Administrator]

Hello livingagain75,

I've sent you a Private Message ( icon on the top right portion of the forums). Please check this when you get a chance.

[livingagain75 · Accepted solution]

I received a phone call from Tim this morning and he helped me install my Norton properly.

I guess I was trying to put my AntiVirus 2011 Into Norton 360. My Mistake...

I hate being taken advantage of and     [removed] a bad bad man. 

But THANKS to the people here at the Norton Forums I am up and running...

[edit: removed support agent name per the Participation Guidelines and Terms of Service.]

[Tim_Lopez Administrator]

All,

One additional thing. 

Be sure to contact our support through http://support.symantec.com

The support representative that livingagain75 contacted was not a Symantec support representative, but a 3rd party support group that charges for support and is not affiliated with Symantec. This was confirmed when he had given me the phone number that he called, and I performed a Google search on it. 

Again, be sure to go through our official support at http://support.symantec.com 

[geofear]

WHY go to the NORTON support web site when all you get is NATHAN, a search engine, with no real support available?

Paying for suupport might be better than NO SUPPORT AT ALL!

[delphinium Norton Fighter]

Hi geofear:

Nathan is not the sharpest tool in the shed, but Customer Service is very effective at solving problems.  You can get there by clicking support on your main page or through this link for CHAT.

http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

[bjm_]

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delphinium wrote:

Nathan is not the sharpest tool in the shed

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   LOL ... 

I wonder what happened to Nancy

[SendOfJive Norton Fighter]

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bjm_ wrote:

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delphinium wrote:

Nathan is not the sharpest tool in the shed

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   LOL ... 

I wonder what happened to Nancy

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Nora! 

"..but everyone knew her as Nancy." 

[bjm_]

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SendOfJive wrote:

 bjm_ wrote:

I wonder what happened to Nancy

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 Nora!    "..but everyone knew her as Nancy." 

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U got me ... Ooops!    How could I forget Nora    ...  such charm, such wit, such la joie de vivre

[huwyngr Norton Fighter]

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geofear wrote:

WHY go to the NORTON support web site when all you get is NATHAN, a search engine, with no real support available?

Paying for suupport might be better than NO SUPPORT AT ALL!

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If you use the system correctly there is first class support available from the Norton website ... certainly much more than the Nathan robot .....

Here for example and based on extensive user feedback the OnLine CHAT is extremely efficient and friendly.

But all of this depends on understanding what you are doing and using the right part of the system.