Norton Internet Security / Norton AntiVirus

[Otter64]

A couple of days ago I installed NIS11 and did a full system scan.

After doing this, I went to my Thunderbird (ver3.1.9) Inbox, and found that  the content and attacments in most of my emails had been removed. I have a backup from about 8 months ago but would prefer to retore them all if possible.

Does anyone know if I can retore to the point before the scan to repair them?

[SendOfJive Norton Fighter]

Hi Otter64,

Follow the instructions posted in the link below to recover your Inbox.  Because Thunderbird stores messages as one large "Inbox" file, a virus detected in one message will cause the entire Inbox to be quarantined.  You may want to exclude the Inbox file from Norton scans.  This will not lessen your security because opening attachments takes them out of the Inbox and Auto-Protect will scan them on access.  Thunderbird will initially store new messages as individual temp files before adding them to the Inbox, which allows them to be scanned and quarantined individually if you have Incoming Email Scanning enabled.  Make sure that "Allow antivirus clients to quarantine individual incoming messages" is enabled in Thunderbird options,

http://kb.mozillazine.org/Antivirus_software#Recovering_a_quarantined_Inbox

[Otter64]

SendOfJive,

It does not seem like my whole inbox is quarantined. I have about 5 email accounts in the one file and some are fine but with 2 of them, the emails still have the subject but nothing else, no sender. content or attachments.

[SendOfJive Norton Fighter]

Look in Norton Security History, select "Quarantine" in the "Show" dropdown box, and see if the missing stuff is there.  The following might be useful (it sounds like possible folder corruption):

http://kb.mozillazine.org/Disappearing_mail

[Otter64]

I could not find anything in Quarantine.

I was thinking it might be folder corruption too, as I did the same scan on another computer and had no problems with Thunderbird.

Thanks for the links, I will try to nut it out.

[Kaushik]

The big problem I have from that link (knowledgebase) you sent is that it says unquarrantine the file however in windows7 i do not know where the quarantined files are stored? I have just lost a mailbox containing emails from last 12 years - cannot afford it! Can anyone please help? Thanks.

[SendOfJive Norton Fighter]

Please follow the Mozilla instructions to prevent the files from triggering Auto-Protect when you try to restore them (right-click the Norton system tray icon to get the option to disable Autp-Protect).  Quarantine is found by going into Norton Security HIstory and using the "Show" dropdown box to select "Quarnantine."  Then follow these instructions:

To restore an item from the Quarantine

1. In the Security History window, in the Quarantine view, select the item that you want to restore.
2. Click Options.
3. In the Threat Detected window, click Restore.

   In case of non-viral threats, you can use the Restore & exclude this file option. This option returns the selected Quarantine item to its original location without repairing it and excludes the item from being detected in the future scans.

4. In the Quarantine Restore window, click Yes.

   In case of non-viral threats, you can use the option that is available in this window to exclude the security risk. Norton Internet Security does not detect the security risks that you exclude in the future scans.

5. Click Close.