10-11-2010 11:44 PM - edited 10-11-2010 11:49 PM
I have just purchased a replacement computer for my current desktop. It will be able to run NIS fine, so I am not worried about that.
My one question though is whether or not I can use my current key that I used to install 2011 a few weeks ago, for my new computer.
I would remove norton from the old computer, thus removing the use of the key - does this make it "available" to be used again?
Originally I purchased NIS 2006 (from memory) and have long since lost the CD's. Each year I renew my subscription and periodically upgrade NIS versions. Just a few weeks ago I upgraded to 2011 from the 2010 version. I have keys in a .txt file in my "Symantec" folder.
tl;dr: Can I use my current key to install a new version of NIS on a new computer? I would remove norton from the old computer, thus removing the use of the key - does this make it "available" to be used again?
EDIT: Upon looking at my norton account, it says the following:
I guess this means I can't transfer it? -I would have thought if I unistall NIS off the old computer, the key would "free up" allowing me to use it on the new computer?
Norton Internet Security
Jan 27, 2011
Solved! Go to Solution.
10-11-2010 11:57 PM - edited 10-12-2010 12:04 AM
Welcome to the Norton Community.
Yes indeed you can reuse your key on your new computer. When you uninstall it from your old computer you should so while connected to the Internet which will allow it to communicate with the Symantec server and register the fact that you have now removed it. When you install on your new computer you should register/activate using the same email account from your Norton Account and you can activate with the same key you are already using.
If you want to transfer your Identity Safe settings (logins, etc) from your old computer to your new computer you should back them up per the procedure here. You can save the backup to a USB flash drive or other external media and use it to restore this data to your new computer if desired, after NIS is installed.
You should make note of your product key from the text file you referenced or you can also retrieve it from your Norton Account.
You should download the latest version of NIS 2011 from here and use that to install on your new computer. Please note that this is the English version, please let me know if you need a different language and I will provide the appropriate link for you.
After you install NIS 2011 on your new computer you should run live update repeatedly (rebooting as requested) until it reports no more updates are found.
Also what will you do with your new computer? Is it to be retired altogether or will you be using other security software on it or what? If you will be installing other security software you should run the Norton Removal tool twice with a reboot in between each run to make sure NIS is completely removed from it. This should be done after the conventional uninstall mentioned earlier.
If for any reason you have trouble activating NIS on the replacement computer, please visit Customer Service and they will take care of it for you. This is the link for USA/Canada or you can select a different language if needed.
Hope this helps and please let us know how it goes.
10-12-2010 12:44 AM
Yes you can follow the instructions provided by Allen, a small correction where you will not have the option to register to the email account as your product key is already registered to Norton Account.
Also you can read through the KB link which has additional information. Link.
10-12-2010 12:51 AM - edited 10-12-2010 12:51 AM
Thank you so much for the reply Allen and Darran.
The old computer is not going to be used anymore so as long as I can use the key from it, I'll be happy.
Once again, thank you very much for you help!
11-15-2010 10:32 AM
A related question - I have a 3PC licence, however one PC died on me and has been recovered (aka HD system wiped and reloaded), however I cannot work out how to reused the product key, otherwise I have a continuing subscription for 3PC, but only able to use it on two PC.
11-15-2010 11:17 AM
Welcome to the Norton Community Forum
You can go to www.mynortonaccount.com and get your product key there.
You can then download NIS 2011 from here.
Please run live update until no more updates and then reboot.
When you get back on the net, it should ask you for your key.
If you have any problems with activations, you can contact customer support for free via the free chat program. The link I am going to post is for US/Can. If you need another location, please let me know. Thanks
This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.
Please let us know how you made out. Thanks.
Success always occurs in private and failure in full view.
11-15-2010 01:45 PM
Since all your computers were activated on the same licence you should find the KEY in a file called probably in
<drive letter>:\Users\Hugh\Documents\Symantec\Norton Internet Security_Key.txt
on one that you did not reformat.