11-02-2010 04:10 PM - edited 11-02-2010 04:33 PM
Something strange has happened. I have a subscription to NIS 2011 good for over another 500 days. Recently, I ran my laptop stand alone without an internet connection. All of a sudden, I got a pop up "Norton's trial has expired. Please connect to the internet to reactivate your product." When I reconnected my laptop to the internet, I successfully reactivated NIS 2011, but for some reason, it still thinks I am running a trial version that has expired. Now, whenever restarting the computer, I must manually reactivate NIS. How can I get Nortons to see my subscription on start up and not think that I am running a trial version? I am on an HP Pavilion Laptop DV 5215 running on Windows XP Media Center.
Thanks in advance for any help. It will be gratefully appreciated.
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11-02-2010 04:54 PM
Welcome to the Norton Community Forum
Is the time correct on the laptop and the date? Have you tried synchronizing it with the Norton Servers by clicking on Help & Support and checking subscription status? Does it show that you have your subscription in your Norton Account? Thanks.
Success always occurs in private and failure in full view.
11-02-2010 05:05 PM - edited 11-02-2010 05:11 PM
Thanks for your reply. Yes, the time and date on my computer are accurate. I took your advice and Nortons indicates my subscription status is verified and shows 544 days left. What's my next step?
11-02-2010 05:59 PM
Let me know if this helps!
11-02-2010 06:16 PM
Thanks for that, Tim. I will try running the removal tool and see if that solves the issue.
11-05-2010 08:25 PM - edited 11-05-2010 08:27 PM
My HP Pavilion laptop is having thermal sensor shut off issues after installing a new fan assembly, so while that is being dealt with, I am on my ten year old IBM T22 notebook running WIndows 2000. I know that my Norton's subscription allows for 3 computers to be protected, so my question now is, how do I use my current subscription to download and install NIS on this computer? Is there still a version that will run on WIndows 2000?
I do have a Nortons account set-up and I remember my password, but I can't seem to remember what my user name is registered as there. Could a moderator please PM me with that information? I'm assuming I'm going to need to proceed through that account. Thanks very much for any assistance.
11-05-2010 08:39 PM
11-05-2010 08:55 PM
Please talk to customer service chat to properly identify your account. Our Mderators are not directly connected to the various parts of Symantec, and would not have the necessary information to appropriately identify your account.
11-05-2010 09:04 PM
The most recent version of NIS which supports Windows 2000 is NIS 2006. I don't know of any active links for this version any more, in fact the oldest version of NIS I am able to access from the download center is 2009.
Is this Windows 2000 notebook something you normally use? I might be able to check with Symantec to see if there is a 2006 version of NIS which can be downloaded. NIS 2006 and later versions are eligible for free upgrade to the latest 2011 version so this would imply that if we could get you a copy of 2006 that your current product key should work on it, provided that you still have activations remaining out of your 3 user license.
I did find the following support article on NIS 2006 but it won't help since all it does is reference a previous version of NIS 2006 which you either downloaded or purchased a CD of.
I'll let you know if I am able to find a link for NIS 2006.
11-05-2010 09:14 PM
I think the 2005 version was the last one that worked with Win 2000. Hopefully we can get some confirmation that 2006 will work, as that might solve some problems with the activation of an older version.
If necessary to protect the laptop, the user could try Nod32 4.2 as it lists 2000 in its minimum requirements, although there could be an issue with disc space. I would be very reluctant to irritate old drivers with new software, as it could very well blue screen.