09-17-2012 12:27 AM - edited 09-17-2012 12:40 AM
Hello, Rather late post , hoping it wont get skipped over
As a similar post I have run into the nasty little bug Trogan.zeroaccess!inf4.
Its redirecting my browser and causing Norton to spam prompts
I do not have a backup disk, Dell cheaped out on me.
I followed Norton's instructions running zeroaccessremoval tool, It had no success
I then ran Norton Power Eraser which also had no effect. But did inform me the risk was in System.exe
I'm wondering if someone could point me in the right direction, I really don't have the wealth for a new copy of windows seven schools kicking my butt.
windows 7 Dell Studio 1558 64bit
Solved! Go to Solution.
09-18-2012 07:40 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive??
09-19-2012 05:25 PM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
09-21-2012 06:20 PM
Ok here we go, took me a bit to figure out how to get to my advanced menu.
Maybe a note if anyone is having problems, on my dell i have the options of F12 and F2. F8 didnt want to work. I used F12 and after entering the menu hit escape while holding F8 which let me right in.
09-21-2012 08:21 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
09-22-2012 01:31 PM - edited 09-22-2012 01:33 PM
ok here we go, maybe i need so many words to create a post, keeps giving me issues when trying to click Post.
Ps everything seems to be in order no anomalies or new issues
09-22-2012 07:05 PM
Please read carefully and follow these steps.
Download TDSSKiller from http://support.kaspersky.com/faq/?qid=208280684 click on the TDSSkiller.exe green link.
Double click on TDSSKiller.exe to run the application,
Open the Change Parameters option and select the detect TDL File system
Then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
Look for the Filesystem detection
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and paste into Notepad and attach back here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ ) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back.
09-22-2012 08:07 PM
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.