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Visitor
jimadler
Posts: 7
Registered: ‎12-10-2010
Accepted Solution

Trojan Found and Quarantined - Now What?

Sorry, obviously a newbie here. When copying some documents from an old external drive, Norton IS caught what it says was a trogan (see below)

 

Category: Quarantine
Date & Time,Risk,Activity,Status,Recommended Action,Path - Filename
12/10/2010 11:43 PM,High,adobeflashplayer10.9.exe (Trojan.FakeAV!gen29) detected by Auto-Protect,Quarantined,Resolved - No Action,d:\thinkpad backups\mydocuments\downloads\adobeflashplayer10.9.exe


 It shows this in Quarantine, and it states, "no action" needed. What exactly does that mean? Is it gone? Does Norton's somehow destroy or neutralize the .exe file? I'm assuming I no longer have to worry about it, but where did it go?

 

Thank you for your patience while I am learning.

 

Jim Imaginos

Norton Fighter
mdturner
Posts: 5,308
Registered: ‎04-11-2008

Re: Trojan Found and Quarantined - Now What?


jimadler wrote:

Sorry, obviously a newbie here. When copying some documents from an old external drive, Norton IS caught what it says was a trogan (see below)

 

Category: Quarantine
Date & Time,Risk,Activity,Status,Recommended Action,Path - Filename
12/10/2010 11:43 PM,High,adobeflashplayer10.9.exe (Trojan.FakeAV!gen29) detected by Auto-Protect,Quarantined,Resolved - No Action,d:\thinkpad backups\mydocuments\downloads\adobeflashplayer10.9.exe


 It shows this in Quarantine, and it states, "no action" needed. What exactly does that mean? Is it gone? Does Norton's somehow destroy or neutralize the .exe file? I'm assuming I no longer have to worry about it, but where did it go?

 

Thank you for your patience while I am learning.

 

Jim Imaginos


HI jimadler

 

Welcome to the Norton Community Forums

 

Norton has now found and quarantined the Trojan so there is no futher action required.

 

It would be a good idea to do a full scan of the infected "old" drive if you are going to copy further files from it.

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Visitor
jimadler
Posts: 7
Registered: ‎12-10-2010

Re: Trojan Found and Quarantined - Now What?

Thanks for the reply. I understand no further action on my part is needed. Still curious about what happens to the trojan/virus/malware once its quarantined. Is is neutralized somehow so it cannot do harm? It certainly doesn't sound like it is deleted at all.

 

Jim

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: Trojan Found and Quarantined - Now What?

It is actually deleted from your system.  An encrypted copy of the file is kept in quarantine in case of false positives.  You can "Clear Entries" under History>quarantine to get rid of the copy.  In the case of a false positive, the encrypted copy can be restored, and/or submitted to Symantec from quarantine as well.

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Visitor
jimadler
Posts: 7
Registered: ‎12-10-2010

Re: Trojan Found and Quarantined - Now What?

delphinium, many thanks. That does answer my question. Solved!
Jim
Contributor
Darigan222
Posts: 37
Registered: ‎01-16-2011

Re: Trojan Found and Quarantined - Now What?

I have a question does that apply to all things that were quaratined by norton cause I'm kind of nervous too, cause something I tried to dowload almost gave me a virus, but norton blocked it, I stoped the download, and it was quartined, it also says it was removed. Does that mean I am safe as well to use my computer?

delphinium
Posts: 9,859
Kudos: 2,955
Solutions: 293
Registered: ‎11-21-2008

Re: Trojan Found and Quarantined - Now What?

You should be fine.  It never hurts to use another on demand scanner for a cross check just to make sure the bases are covered.  I use Malwarebytes free version.

 

http://www.filehippo.com/download_malwarebytes_anti_malware/

 

Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain