Trojan.Gen.2 Issue

Alexiel03 · ‎08-30-2012

A couple of days ago, my auto-protect started to pop-up every 15-20 minutes, showing that it blocked a trojan.gen.2 , with different locations and names (mostly 80000xxx etc).

I realized that little before that, I actually installed Java, since I never had it and some speedtest- other sites required it.

Not only are these pop-ups annoying, but I've found out that even at idle, one of the cores randomly goes to full load, for quite a long time, and even thou I don't see any suspicious process active on task manager, I'm not really used to these kind of issues and I'm wondering what is happening with my computer..

Anyway, I surfed a bit and found out that many more have experienced similar issues, and that the volunteers that are actually helping out, can not give a general guide as to how the issue can be solved, but that it has to be done individually, so here am I =)
I know you guys are busy with many requests, so I will be patient and hope that my turn comes soon.

Meantime: I haven't uninstalled anything, I've only run norton scans and malwarebytes scans, since I've read that messing with stuff can get everything to go wrong really fast...

So yeah, I already thank whoever will pick up my case and help me out, I really appreaciate it =)

Meantime, I'll try my best not to mess with my system any further

DavidThomas88 · ‎12-21-2010

plzs wait for the ueser Quads too help you do not do any thing

Alexiel03 · ‎08-30-2012

DavidThomas88 wrote:
plzs wait for the ueser Quads too help you do not do any thing

.. what would that mean, sorry? can't quite understand...

Anyway (if I got it right) I will wait, sure =)

Quads · ‎07-21-2008

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Although zeroaccess is detected I have had to remove more than that on machines, like a Bootkit, BCD fix, partition removal, FakeAV and any other objects as a total clean up.

What is your Operating System, including if it is 32 bit or 64 bit??

Quads

Alexiel03 · ‎08-30-2012

Windows 7 64 bit =)

Thanks for helping me out, recently it started to ask me to reboot windows, as soon as I turned on my computer (only once every 5-6 times)

Quads · ‎07-21-2008

Do you have a Flash Drive??

Quads

Alexiel03 · ‎08-30-2012

a 1gb one is good enough? I also can use my iphone as a flash drive, if need be

Quads · ‎07-21-2008

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/ Download the 64 bit version

Transfer it on to the Flash Drive

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Choose your language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt
In the command window type in notepad and press Enter.
The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your portable hard drive
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the flash drive. restart the system and load Windows Pleaseattach the log in your reply back..