07-22-2012 09:32 AM - edited 07-22-2012 09:55 AM
Hey everyone! Could someone please help me out? I, like many others it seems, keep getting Trojan.Gen.2 and Hacktool.Rootkit messages about every 5-10 minutes. Could someone help me solve this?
I have a Windows Vista, 64-bit. I have Norton 360.
07-22-2012 01:01 PM
Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.
07-22-2012 01:53 PM
Moved to own thread for better exposure.
07-23-2012 07:00 AM - edited 07-23-2012 07:22 AM
Now my Norton is also blocking Trojan zeroaccess.
Norton told me I had to restart my computer in order to finish removing threats. I restarted my computer. After it restarted, I tried to open up Norton again to run a quick scan. All of a sudden, Norton closed and the icon at the bottom right-hand corner of the screen disappeared. I shut my computer down in fear of not having Norton running anymore and I am now using my friend's computer to type this.
07-23-2012 04:55 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive??
07-25-2012 02:46 AM - edited 07-25-2012 02:49 AM
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool