Norton Internet Security / Norton AntiVirus

[lesliep21]

These keep popping up constantly with Norton blocking them all the time.

Trojan.Gen

Source
00000008.@

File: c:\windows\installer\{8b9e6df5-de14-a0c4-4a33-cebc5ca22e1b}\u\00000008.@
File Thumbprint:

e473a10cee73de92042e2ed8e2c12f0bb2b923a44a583e96a37fa9c4d2cfc21c

Trojan.Gen.2

Source
000000cb.@

File: c:\windows\installer\{8b9e6df5-de14-a0c4-4a33-cebc5ca22e1b}\u\000000cb.@

File Thumbprint:
4b88042123ad7b319c5d1bbd291a42259007477a1aedfb79a65224b5587e403f

Trojan.Gen.2
Source
00000004.@

File: c:\windows\installer\{8b9e6df5-de14-a0c4-4a33-cebc5ca22e1b}\u\00000004.@

File Thumbprint:
e82a4fcac5871adf5516a2e3de312ef135537a51edc3f2e379b68c6ae90961dd

___________________________

I looked through my history and it looks like Trojan.Zeroaccess is responsible.

It appeared on my computer as the same time as when "You allowed Adobe Flash Player Installer/Uninstaller 11.0 r1 to access your network resources." Did the zeroaccess get through that way?

According to Norton, "This virus[Trojan.Zeroaccess] has been removed. Further action is no longer needed."

''''''
Source
50054293.exe

(Trojan.Zeroaccess!gen7)

File Actions
File: c:\users\lala\appdata\local\temp\50054293.exe
Removed

File Thumbprint:
Not Available

'''''

But Trojan.Gen.2 and Trojan.Gen keep reappearing anyway. What do I do to get rid of them?

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

What is your operating system  and include whether 32 bit or 64 bit??

Quads

[lesliep21]

Windows Vista - Home Premium Edition (32 bit)

[Quads]

Do you have a Flash Drive??

Quads

[lesliep21]

yes

[Quads]

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 32bit version.

Transfer it on to the Flash Drive.

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please copy and paste it to your reply.

Quads

[lesliep21]

oh wow *punches self* I should have just uploaded the file instead of copy pasting the whole thing. sorry about that

[Quads]

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe or frst64.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Fix button just once and wait.
• The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Quads

[Quads]

Did Windows boot up OK after??

Quads