Norton Internet Security / Norton AntiVirus

[kuttus]

Good to hear that you are working for others forums  also. Any way you are doing to great work. I am not telling you are wrong or something. We got some alternative solutions and same time now a days this 3 infections Trojan.Gen.2 , Trojan.Zeroaccess. and Trojanpatchep!sys  is very common. This infection attackes lots of computers also,

We tested this same steps in McAfee and AVG Virus removal Team and it is working fine.... That is why I inform you to use that way so that you can save time for your customers.

http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=209835&type=0

Waht I am requesting you is try this steps first. after that run the Tools Like Combofix and others... So that we can see the final Logfiles and we can make sure there is no other infection remain on the computer.........

Please don't take it as Personal....

Thank you......

[Quads]

I am just stopping you before you stuff up systems here, you would have already done that to one before I jumped in.  McAfee for starters to me is useless.

I just do not like people who really do not know what they are looking at or doing, so run the wrong tools, or wrong instructions the program used gets stuck, then I or other Malware removalists are the one asked to pick up the pieces.

Quads

[kuttus]

Bye

[frbshs95]

When you have the time quads, i do have a flash drive on hand thank you.

[Quads]

You are 32 bit Vista or Windows 7??

Quads

[frbshs95]

32bit Vista, once again thank you quads.

[Quads]

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 32bit version

Transfer it on to the Flash Drive

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your portable hard drive
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

[frbshs95]

Here  is the log quads, one more thing random websites have been opening up today on my laptop is this due to the virus should I be concerned?

[Quads]

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe or frst64.exe and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press the Fix button just once and wait.
• The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Quads

[frbshs95]

Here you go