07-21-2012 05:23 PM
Good to hear that you are working for others forums also. Any way you are doing to great work. I am not telling you are wrong or something. We got some alternative solutions and same time now a days this 3 infections Trojan.Gen.2 , Trojan.Zeroaccess. and Trojanpatchep!sys is very common. This infection attackes lots of computers also,
We tested this same steps in McAfee and AVG Virus removal Team and it is working fine.... That is why I inform you to use that way so that you can save time for your customers.
Waht I am requesting you is try this steps first. after that run the Tools Like Combofix and others... So that we can see the final Logfiles and we can make sure there is no other infection remain on the computer.........
Please don't take it as Personal....
07-21-2012 05:30 PM
I am just stopping you before you stuff up systems here, you would have already done that to one before I jumped in. McAfee for starters to me is useless.
I just do not like people who really do not know what they are looking at or doing, so run the wrong tools, or wrong instructions the program used gets stuck, then I or other Malware removalists are the one asked to pick up the pieces.
07-22-2012 12:50 AM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-22-2012 06:15 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously