Norton Internet Security / Norton AntiVirus

[monica123]

Hi,

Autoprotect keeps blocking some Trojan.Gen.

I recently restored a Toshiba satellite laptop to factory state. Started on a clean slate. I"m running windows 7, 64 bits. Installed Norton antivirus and checked with Norton power erasers, and it was clean.

I don't email from this machine, I only watch art instruction videos streamed on a paid membership site from a well known art publisher.  And I use Paltalk wich is an instant messenger, which may be a problem, since the software interface runs ads. I'm not doing anything else , not even browsing, just observing these for now.

 I got a few alerts that Norton blocked Trojan.Gen detected by auto protect.  I would like to understand how these .tmp get in there. Some alerts go like this:

on 08/13 Trojan.Gen was detected and blocked by auto protect. /c67b.tmp / containted threat.

     c:\programdata\microsoft\windows\drm\c67b.tmp

and then another  alert came up with a sligthly variation in the TMP changing to ...drm\c67c.tmp

What are these trojans, and where could they be coming from if I'm not doing much with the laptop?

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive??

Quads

[monica123]

Hi,

Quads thanks so much for replying.

I had a previous thread open, I don't know how to close that other one.  I will use this thread from now on.

Answering your question:

I have a new external hard drive, USB seagate freeagent go I have only put photos in there. Does that work?

[Quads]

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 64 bit version.

Transfer it on to the Flash Drive. (hard Drive)

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in your reply.

Quads

[monica123]

Hi, I attached the file.

This is a toshiba laptop purchased on best buy. I know that is a lot of unnecessary software from these companies in there.

Thank you so much for you help!

[Quads]

Do you still get the blocking of trojans??

I can stop some startup items, and then check to see what is the unknown suspicious partition.

Quads

[monica123]

I run norton update twice  a day, scanning the computer and doing a full scan daily.

I'm trying not to use the computer as much...I have not been getting any more trojan alerts but then again, but I'm not using the Paltalk IM, I'm not even browsing on INternet explorer....just scanning everyday.

I can see five things in the quarantine the last is some suspicious clould 7. f. and those trojan gen.

I asked in the toshiba forum if there was any possibiility of the "hiden image where the restore thing resides to be infected with a virus from factory, since this computer was freshly restored to factory condition, and they said not likely unless the virus was really smart.

But I think is a good idea then to stop some start up items and just have a look...If you could help me with these startup items, I would appreaciate.

[Quads]

"I asked in the toshiba forum if there was any possibiility of the "hiden image where the restore thing resides to be infected with a virus from factory, since this computer was freshly restored to factory condition, and they said not likely unless the virus was really smart."

User is using another forum so I am finished on this thread, user can use the other forum

"and they said not likely unless the virus was really smart."  Then they now little, as why do I have to go about removing zeroaccess (old) file systems and partitions belonging to like Pihar and MaxSS (SST.*).

Bye and good luck.

Quads