08-18-2012 07:29 AM
Autoprotect keeps blocking some Trojan.Gen.
I recently restored a Toshiba satellite laptop to factory state. Started on a clean slate. I"m running windows 7, 64 bits. Installed Norton antivirus and checked with Norton power erasers, and it was clean.
I don't email from this machine, I only watch art instruction videos streamed on a paid membership site from a well known art publisher. And I use Paltalk wich is an instant messenger, which may be a problem, since the software interface runs ads. I'm not doing anything else , not even browsing, just observing these for now.
I got a few alerts that Norton blocked Trojan.Gen detected by auto protect. I would like to understand how these .tmp get in there. Some alerts go like this:
on 08/13 Trojan.Gen was detected and blocked by auto protect. /c67b.tmp / containted threat.
and then another alert came up with a sligthly variation in the TMP changing to ...drm\c67c.tmp
What are these trojans, and where could they be coming from if I'm not doing much with the laptop?
08-19-2012 07:46 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive??
08-22-2012 10:58 AM
Quads thanks so much for replying.
I had a previous thread open, I don't know how to close that other one. I will use this thread from now on.
Answering your question:
I have a new external hard drive, USB seagate freeagent go I have only put photos in there. Does that work?
08-22-2012 08:40 PM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive. (hard Drive)
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
08-22-2012 10:33 PM - edited 08-22-2012 10:36 PM
Hi, I attached the file.
This is a toshiba laptop purchased on best buy. I know that is a lot of unnecessary software from these companies in there.
Thank you so much for you help!
08-23-2012 08:09 PM
I run norton update twice a day, scanning the computer and doing a full scan daily.
I'm trying not to use the computer as much...I have not been getting any more trojan alerts but then again, but I'm not using the Paltalk IM, I'm not even browsing on INternet explorer....just scanning everyday.
I can see five things in the quarantine the last is some suspicious clould 7. f. and those trojan gen.
I asked in the toshiba forum if there was any possibiility of the "hiden image where the restore thing resides to be infected with a virus from factory, since this computer was freshly restored to factory condition, and they said not likely unless the virus was really smart.
But I think is a good idea then to stop some start up items and just have a look...If you could help me with these startup items, I would appreaciate.
08-23-2012 08:27 PM
"I asked in the toshiba forum if there was any possibiility of the "hiden image where the restore thing resides to be infected with a virus from factory, since this computer was freshly restored to factory condition, and they said not likely unless the virus was really smart."
User is using another forum so I am finished on this thread, user can use the other forum
"and they said not likely unless the virus was really smart." Then they now little, as why do I have to go about removing zeroaccess (old) file systems and partitions belonging to like Pihar and MaxSS (SST.*).
Bye and good luck.