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Visitor
GmDude66
Posts: 3
Registered: ‎04-15-2012
Accepted Solution

Trojan.Gen.*

Is there a way to completely stop Norton from removing Trojan.Gen.* items and not letting me restore them?

 

This is getting very frusterating. I had to disable Norton just to get a legitimate file installed.

 

This isn't the first time, this has happened on MANY legit files that I know what they are.

 

I am using the latest Norton provided by Comcast.

 

I looked in the "Exclude List" and it lists everything BUT Trojan.Gen

 

Any way to put Trojan.Gen on the list manually?

mp3jo
Posts: 1,458
Topics: 269
Kudos: 90
Solutions: 113
Registered: ‎06-27-2009

Re: Trojan.Gen.*

There is a dropdown / combobox.

 

Instead of "All" select "Virus"

 

Cheers,
Jo

--- Bring back the offline vault // N360 v6.4 on german 64 bit win7, IE9 ---

Visitor
GmDude66
Posts: 3
Registered: ‎04-15-2012

Re: Trojan.Gen.*

I do not have that option, below is list:

 

I have:

All

Adware

Dialer

Hack Tool

Joke Program

Misleading Application

Parental control

Remote Access

Security Assessment Tool

Security Risk

Spyware

Trackware

Visitor
GmDude66
Posts: 3
Registered: ‎04-15-2012

Re: Trojan.Gen.*

Ah, I just found it.

 

It's actually listed as "SONAR!Trojan.Gen.1"

 

Thanks for your help!

Symantec Employee
shane_pereira
Posts: 87
Registered: ‎04-13-2008

Re: Trojan.Gen.*

Hi GmDude66,

 

SONAR!Trojan.Gen.1 is different fron Trojan.Gen or Trojan.Gen.2.

 

Regards,

 

Shane.