Reply
Contributor
ABBYLY
Posts: 53
Registered: ‎07-31-2012

Trojan Patchep!sys Please help!

[ Edited ]

My computer is infected with the Patchp!sys Trojan. It appears to be making my system extremely susceptible to other viruses as every time I run a scan there is a short list of new infections to fix. Can someone please walk me through removal of this bugger?

Contributor
ABBYLY
Posts: 53
Registered: ‎07-31-2012

Re: Trojan Patchep!sys Please help!

I forgot to give my vitals.

 

Windows 7 64-bit

 

Any help is greatly appreciated! 

Bot Obliterator
Quads
Posts: 13,238
Registered: ‎07-21-2008

Re: Trojan Patchep!sys Please help!

[ Edited ]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

 

Do you have a Flash Drive??

 

Quads

Contributor
ABBYLY
Posts: 53
Registered: ‎07-31-2012

Re: Trojan Patchep!sys Please help!

I have an external HD.

Bot Obliterator
Quads
Posts: 13,238
Registered: ‎07-21-2008

Re: Trojan Patchep!sys Please help!

Is it one you just plug into the USB port and use like a Flash Drive??

 

Quads

Contributor
ABBYLY
Posts: 53
Registered: ‎07-31-2012

Re: Trojan Patchep!sys Please help!

Yes.

Bot Obliterator
Quads
Posts: 13,238
Registered: ‎07-21-2008

Re: Trojan Patchep!sys Please help!

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 64 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

 

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

Contributor
ABBYLY
Posts: 53
Registered: ‎07-31-2012

Re: Trojan Patchep!sys Please help!

So, I now can't get my computer to boot normally. Right now I am in safe mode with networking. When I try to boot normally it  takes me first to a screen asking if I want to do a startup repair or load windows normally. When I select the load normally option, it takes forever before giving me a blue screen that says a bunch of stuff I don't understand with something about a memory dump and a countdown at the bottom. Kind of scary.

 

I managed to get the application downloaded and onto the drive using my husband's computer.

 

I attached the frst.txt document the application produced.

Bot Obliterator
Quads
Posts: 13,238
Registered: ‎07-21-2008

Re: Trojan Patchep!sys Please help!

Looks like having 3 AV's or leftovers installed (including a leftover driver) has finally caught up with you as well as the fact you have a bad services.exe that may also be part of the problem.   USERS Don't learn about AV's

 

as long as you can keep getting Safe Mode with Networking it is OK to shut the system down, but don't bother PMing me trying to get things done quickly, you just have to wait in line like the rest, or deal with it yourself.

 

Quads

Contributor
ABBYLY
Posts: 53
Registered: ‎07-31-2012

Re: Trojan Patchep!sys Please help!

Sorry about the PM, I wasn't trying to get my computer fixed faster, I was trying to find out if I needed to shut it down to prevent further damage between steps.

 

Thank you so much for your help!