Trojan Virus not supported by Norton?

Cowboy_Coach · ‎01-21-2012

I ran the Complete Scan and got a high risk from a trojan virus that stated I needed help from Symantec to fix....so I clicked on the link and it says that the page for this is not found. I also did the search and it did not come up...the Norton Virus calls it:

trojan.zeroaccess!kmem

Could I please get help on resolving this issue?

Thanks

floplot · ‎04-11-2009

Hello Cowboy_Coach

Welcome to the Norton Community Forum

Based on what I found while doing a Google search on this malware, I would recommend a visit to one of the free malware removal sites where they will work with you on a 1 to 1 basis. This malware could be associated with a rootkit. Please visit one of these sites and register with them and put the name of the trojan in the topic line and tell them what you have done so far.

Please go to one of these free Forums for help in removing your bad malware or rootkits.

http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Thanks to Delph for providing the list of sites)

Please come back and let us know which site you have signed up with. Thanks.

Success always occurs in private and failure in full view.

Quads · ‎07-21-2008

trojan.zeroaccess!kmem Zeoaccess (Max++) is a rookit, and a rootkit is malware.

Quads

MagnusLindh · ‎05-09-2011

Hey

Here are the Trojan.Zeroaccess removal tool from Symantec.

http://www.symantec.com/security_response/writeup.jsp?docid=2011-121607-4952-99

Here are the Trojan.Zeroaccess removal tool from Kaspersky, click on TDSSKILLER, choose the ZIP or EXE File to download to your computer.

http://support.kaspersky.com/viruses/utility

Good Luck

Sweman

enigmista63 · ‎06-14-2011

Hello everyone, I understand the calls for help in other forums to solve the problem,and what I do not 'clear how it is possible that having NIS 2012 on the PC it is not'able to solve and eliminate the problem, not and 'logical to make use of other software and constantly go on the forums help, what I'm Serbian suite installed on your PC?

dickevans · ‎04-08-2008

enigmista63 wrote:
Hello everyone, I understand the calls for help in other forums to solve the problem,and what I do not 'clear how it is possible that having NIS 2012 on the PC it is not'able to solve and eliminate the problem, not and 'logical to make use of other software and constantly go on the forums help, what I'm Serbian suite installed on your PC?

Hi,

Security software plays catch-up all of the time. No matter how good it gets at detecting threats someone will find a way to get past the barrier. No one security product can keep you threat free all of the time. The other sites that have been recommended have experts who have been trained and tested in the ways and means of removing threats that do slip through.

I do not feel that it's practical for any one vendor to try to be all things to all users all of the time. The cost of that type of an organization would make MS look like a mom-and-pop come lately startup. So like so many other professions each does it's best to be the expeert in their area and provide referals when a problem is in another area.

Hope this helps

Dick
Win7x64 SP1 current NIS V20