06-13-2012 07:17 AM
Hi, I need help getting rid of the malware. Norton can't seem to solve the problem as it continuously is reporting that it deletes the file, but it seem to always come back. Initiallly Norton reported the malware as trojan.gen2, but now it reports Zero.access. I have read a couple of threads of the same malware and need help to get rid of it.
Please help. Thank you.
06-13-2012 07:52 PM - edited 06-13-2012 07:56 PM
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Please download SystemLook from one of the links below and save it to your Desktop.
hxxp://jpshortstuff.247fixes.com/SystemLook.exe change the xx to tt
Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield:
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt