Trojan Zero.Access and Gen2: 80000000.@ file continuously reported by Norton

Bulle · ‎06-13-2012

Hi, I need help getting rid of the malware. Norton can't seem to solve the problem as it continuously is reporting that it deletes the file, but it seem to always come back. Initiallly Norton reported the malware as trojan.gen2, but now it reports Zero.access. I have read a couple of threads of the same malware and need help to get rid of it.

Please help. Thank you.

Francois

Quads · ‎07-21-2008

I will get to you in the cue, don't do anything.

Quads

Quads · ‎07-21-2008

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.