Norton Internet Security / Norton AntiVirus

[JakeGross]

32 bit windows 7 pc, infected dll files

Have run every possible Norton tool to try and get rid of Virus but has just gotten worse.

Any help?

[Jathomas]

Is it like my report here: http://community.norton.com/t5/Norton-360/TROJAN-ZEROACCESS-IS-NOT-REMOVABLE/m-p/741076/highlight/fa... I may be able to help (my problem isnt resolved but i know of some specific scanner that may help you.

[Quads]

You should not just try tools willy nilly it could mean Bye to Windows.

Just use tools like Jathomas has done so   and it looks like he will help you

Good luck.

Quads

[JakeGross]

After reading your response to his thread it doesn't seem like that would be of much use now anyway. I suppose I will just have to pursue some professional guidance on my own. Thanks anyways

[Quads]

"Have run every possible Norton tool to try and get rid of Virus but has just gotten worse"  well that is what happenes when just using tools with what the user knows nothing about, as you and the other user has found out.

have had it here before where people use tools like NPE, FixTDSS, Fixzeoaccess etc. and it makes the system worse and I have been able to pull the system out of the fire, but 5 times at least I have not been able to,

Quads

[JakeGross]

You are correct, it was foolish to think that there would be a quick-easy fix, as there usually is not.
However, that being said and done, I still have to clean up my system somehow and would gladly follow any directions in working towards doing so.

[Quads]

Do this as a test

Please download SystemLook from one of the links below and save it to your Desktop.

 hxxp://jpshortstuff.247fixes.com/SystemLook.exe   change the xx to tt

Double-click SystemLook.exe to run it.

Copy the content of the following codebox into the main textfield:  (don't forget the : in front of :filefind)

---

:filefind
*.@

services.exe

---

Click the Look button to start the scan.

When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

Quads

[JakeGross]

Here is the log

[Quads]

You don't have the infected services.exe so I have no idea what you have done to make it worse.

Quads

[JakeGross]

Ah. So then getting rid of the virus should be a little simpler now?