Norton Internet Security / Norton AntiVirus

[Florian81]

Hi there,

I just try to get rid of the ZA. Tried the Norton Removal Tool FixZeroAccess.exe - didn't work.

Norton Auto-Protect warns me and blocks ZA constantly.

I would have some problems to set up my system all over again.

I read some other threads and hope, someone can guide me through Find/Break/Destroy/CleanUp...

Thanks,

Florian

[Florian81]

Well, sorry, I forgot to tell you my OS:

Windows Vista (Business) 32-bit

[f-arn]

Do you have a Flash drive?

[Florian81]

Yes, I have.

And if don't find the stick, well, then it's time to buy a new one ;-)

[f-arn]

Download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  You need to download the 32bit version

Save it on a flash drive

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer.
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select English as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

Select Command Prompt

In the command window type in notepad and press Enter.

The notepad opens. Under File menu select Open.
Select "Computer" and find your flash drive letter and close the notepad.
In the command window type e:\frst.exe (for x64 bit version type e:\frst64)  and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
Press Scan button.

It will make a log (FRST.txt) on the flash drive. Please Attach it to your reply

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

The instructions are highlighted for a reason, you can wipe the hard drive doing the wrong one, that is what happens with pretenders

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 32bit version.

Transfer it on to the Flash Drive.

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

[Florian81]

Here is the log-file...

[Quads]

I notice you have startup links disabled,  do you not want them in startup??

Quads

[Florian81]

I read through the log-file - and there are some lines I'm really not amused about. I try to keep my system as clean as (for me) possible. After removing ZA, I'll have to clean up some old mess...

[Florian81]

No, I don't want them in startup - at least some of them. The system starts up very slowly. Disabling of some of the entries seemed to be a helpful solution to me. Some programs just write themselves into the startup-list.