Norton Internet Security / Norton AntiVirus

[xxmavrickxx]

I am not the most computer savy but if someone could be kind enough to  show me the right direction to get this virus taken care of I would be very appreciative!!

I have the free Norton through Comcast

Toshiba Satellite L455D-S5976

Windows 7 Home Premium 32-bit

AMD Sempron SI-42

2GB DDR2 RAM, 250GB HDD

If you need any more information let me know, Would like to get this ressolved ASAP.

Thanks for reading!! :)

[Quads]

Please read carefully

1. Please download aswMBR hxxp://public.avast.com/~gmerek/aswMBR.exe to your desktop. (replace the hxxp with http)
Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT / Yes
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and Please attach the log in the post back

2. 

  Download OTL   hxxp://oldtimer.geekstogo.com/OTL.exe   (change the hxxp to http) save it to your Desktop.

Double click on OTL.exe to run it.  Right click OTL.exe and select run as administator for Vista and Win 7.

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

Quads

[xxmavrickxx]

Thanks for your response! :)

I couldn't get #2 to run.

[Quads]

You may have what appears to be a Rootkit and a Bootkit, so will think about this, will be back later.

Quads

[xxmavrickxx]

Sounds bad :(

Thanks for the help again!

[Victek]

How did you find out that you're infected with "zeroaccess"?  Assuming that's correct try Kaspersky TDSSkiller.  Bitdefender also offers a free antizeroaccess tool.

-http://support.kaspersky.com/faq/?qid=208283363

-http://www.malwarecity.com/community/index.php?app=downloads&showfile=34

Note: remove the dash from the url...

[Krusty13]

xxmaverickxx,

PLEASE NOTE:  - 

Now that you have Quads assisting you,  DO NOT run ANY tools unless Quads asks as you may end up with no help at all.  It will only make his job much harder.

@ Victek,

Quads is a malware removal specialist and doesn't require your assistance.

Thanks,  Dave.

[SendOfJive Norton Fighter]

Hi xxmavrickxx,

Since Quads is helping you, you should not run any anti-malware programs or attempt any other fixes unless Quads directs you to do so. 

EDIT - Looks like, once again, I have been out-typed.  Good advice, Krusty13!

[Victek]

---

Krusty13 wrote:

@ Victek,

Quads is a malware removal specialist and doesn't require your assistance.

Thanks,  Dave.

---

You may be correct that my assistance isn't required, but this is a public forum and it wasn't stated anywhere that this was a private conversation.  You should have indicated that as a matter of courtesy.

[Krusty13]

I am sorry if I offended you.

It's not that it is a private conversation,  but when it comes to removing viruses and other malware,  it is best to stick with advice from one person so as not to get conflicting advice and,  as I mentioned,   it can make the removal procedure more complicated than necessary.

Cheers,  Dave.