ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
- If I ask a Question just answer it, don't run anything unless it states.
- Major steps used:
1. Find
2. Break
3. Destroy
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes
) - Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
Please read carefully and follow these steps.
Download TDSSKiller from http://support.kaspersky.com/faq/?qid=208280684 click on the TDSSkiller.exe green link.
Double click on TDSSKiller.exe to run the application,
Open the Change Parameters option and select the detect TDL File system
Click OK
Then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
Look for the Filesystem detection
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and paste into Notepad and attach back here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ ) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back.
Quads
step 4. (a)
Please read carefully and Slowly
You might have to export the results
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan - Click the
button. - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop. - Double click on the
icon on your desktop.
- Click on
- Check
- Click the
button. - Accept any security warnings from your browser.
- Under scan settings, check
and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load). - Click Advanced settings and select the following:
- Scan potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth technology
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- Attach the resulting log in your next reply
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
Quads
Step 4. (b)
Disable Norton for say 30 minutes
Download OTL http://www.bleepingcomputer.com/download/otl/
Start OTL,
Click the Scan All Users checkbox.
Change file age to 60 days
Press the 
An OTL.txt and extras.txt will be created.
Quads
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