Norton Internet Security / Norton AntiVirus

[mreed]

I have attempted to run this scan three times.  Each time is gets hung up on a file (different file each time) and just gets stuck there.  The clock on the scan keeps running, but it does not get past the file.  The first scan was for about 8 hours, the second for 3, and the latest is at 14 hours.  Each of the scans hadn't reached any threats and I don't think any of the scans has reached the system files.  I have attached the log file from the latest scan, but I don't think there is anything on it.  I will let you judge that since you know ALOT more about it than I do.

[Quads]

Step 4. (b)

Disable Norton for say 30 minutes

Download OTL http://www.bleepingcomputer.com/download/otl/

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

[mreed]

Logs are attached.

[Quads]

Uninstall

"Akamai" = Akamai NetSession Interface
"Zynga Toolbar" = Zynga Toolbar

I have to script for the rest

Quads

[mreed]

Both have been removed.  I will await further instruction.

[Quads]

Disable Norton for say 30 minutes

Start OTL,   under   Copy and paste the custom script attached which you open in for instance Notepad,(include the : at the start of :OTL and all the way to the end / bottom)  and run the script. (Red Run Fix Button)

The output log, should be placed in the C:\ _OTL folder after.

Attach log.

Quads

[mreed]

The log is attached.  Awaiting instruction.

[Quads]

How is your system running now??

Quads

[mreed]

It seems to be working perfectly, and Norton is not picking up on anything including the Zeroaccess problem we started with.  Do you think we are in the clear?

[Quads · Accepted solution]

Disable Norton

Start OTL again but this time click the Black CleanUp button, then make sure the C:\_OTL folder is deleted.

After that you are free to go on your merry way.  You are now fixed / Solved.

If you want Malwarebytes download the Free version to install and don't click the Trial button

If you want to, you can turn off System Restore wait for it to clear the Restore Points and then Turn it back on once you find all is happy. today, tomorrow whenever.

Quads