08-23-2012 06:40 PM
Please read carefully and follow these steps.
Download TDSSKiller from http://support.kaspersky.com/faq/?qid=208280684 click on the TDSSkiller.exe green link.
Double click on TDSSKiller.exe to run the application,
Open the Change Parameters option and select the detect TDL File system
Then on Start Scan.
If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.
Look for the Filesystem detection
It may ask you to reboot the computer to complete the process. Click on Reboot Now.
If no reboot is require, click on Report. A log file should appear. Please copy and paste into Notepad and attach back here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ ) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back.
08-23-2012 09:47 PM
Run TDSSkiller again with all the same settings and when the scan is finished,
Change the action for this to Delete, instead of skip
23:06:48.0692 4640 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
23:06:48.0692 4640 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip
08-27-2012 05:26 AM
After running TDSSKiller the first time it wanted me to restart, so I did. When I got back in to the computer, everything was running so slow again, that I could not work, so I ran it in safe mode thinking it would have the same outcome. I apologize. Will it be alright to run it again out of safe mode?
08-27-2012 04:35 PM
TDSSkiller has done its job
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
08-28-2012 05:40 PM
step 4. (a)
Please read carefully and Slowly
You might have to export the results
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.