Norton Internet Security / Norton AntiVirus

[Quads]

Please read carefully and follow these steps.

Download TDSSKiller from http://support.kaspersky.com/faq/?qid=208280684  click on the TDSSkiller.exe green link.

Double click on TDSSKiller.exe to run the application,

Open the Change Parameters option and select the detect TDL File system

Click OK

Then on Start Scan.

If an infected file is detected, the default action will be Cure, click on Continue.
If a suspicious file is detected, the default action will be Skip, click on Continue.

Look for the Filesystem detection

It may ask you to reboot the computer to complete the process. Click on Reboot Now.

If no reboot is require, click on Report. A log file should appear. Please copy and paste into Notepad and attach back here.
If a reboot is required, the report can also be found in your root directory, (usually C:\ ) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please attach the log in the post back.

Quads

[txfireman75]

File  attached.

[Quads]

Run TDSSkiller again with all the same settings and when the scan is finished, 

Change the action for this to Delete, instead of skip

23:06:48.0692 4640 \Device\Harddisk0\DR0 ( TDSS File System ) - skipped by user
23:06:48.0692 4640 \Device\Harddisk0\DR0 ( TDSS File System ) - User select action: Skip

Quads

[txfireman75]

Log Attached.  Is that it?

[Quads]

Why are in in Safe Mode with Networking

Quads

[txfireman75]

After running TDSSKiller the first time it wanted me to restart, so I did.  When I got back in to the computer, everything was running so slow again, that I could not work, so I ran it in safe mode thinking it would have the same outcome.  I apologize.  Will it be alright to run it again out of safe mode?

[Quads]

TDSSkiller has done its job

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix

• Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)
  
  
• Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
• Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

• If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
• When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review

****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

• If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
• If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
• If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

[txfireman75]

Log attached.

[txfireman75]

What next?

[Quads]

step 4. (a)

Please read carefully and Slowly

You might have to export the results

 Please scan with ESET next 

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the  button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on  to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the  icon on your desktop.
• Check 
• Click the  button.
• Accept any security warnings from your browser.
• Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• Attach the resulting log in your next reply

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads