Norton Internet Security / Norton AntiVirus

[Ruhee]

Hi

My computer is infected by services.exe (Trojan.Zeroaccess!inf4). Auto-Protect detected this and blocked it. Norton Antivirus says a manual removal is required but I am still unable to remove the it.

I am on Windows 7 64-bit.

I have no idea what to do next and I'd really appreciate some help.

Thanks

[Quads]

You are not to just delete services.exe as it is a file that is required by Windows.

Quads

[Ruhee]

I was trying to remove Trojan.Zeroaccess!inf4 by the solutions provided by Norton but none of them worked. What do you suggest I do next?

Thanks for helping me.

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Although zeroaccess is detected I have had to remove more than that on machines, like a Bootkit, BCD fix, partition removal, FakeAV and any other objects as a total clean up.

Do you have a Flash Drive??

Quads