09-08-2012 04:20 PM
My computer is infected by services.exe (Trojan.Zeroaccess!inf4). Auto-Protect detected this and blocked it. Norton Antivirus says a manual removal is required but I am still unable to remove the it.
I am on Windows 7 64-bit.
I have no idea what to do next and I'd really appreciate some help.
09-09-2012 06:39 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Although zeroaccess is detected I have had to remove more than that on machines, like a Bootkit, BCD fix, partition removal, FakeAV and any other objects as a total clean up.
Do you have a Flash Drive??