01-28-2012 03:02 PM - edited 01-28-2012 03:43 PM
Thanks for the advice.
I have been working with one of the specialists as suggested and we are making progress, it has infected a host of things.
One problem can't find an answer on forum here amywhere.
Please post procedure to completely shut down Norton Internet Security 2012. We need to do a specialized scan and it dangerously conflicts wit any other utility.
I remember something about turning off Tamper switch and stopping a few processes but I can't find my notes.
01-28-2012 08:16 PM - edited 01-28-2012 08:20 PM
The tamper protection in NIS 2012 can be turned off at Settings | General | Product Security | Norton Product Tamper Protection. I would also suggest temporarily disabling your Antivirus protection from the Advanced window at a minimum (outlined in red in the screenshot), and possible all four items under Computer Protection (outlined in blue) as well.
I posted in the WhatTheTech malware removal forum last year and ran into the same problem myself with a few of their diagnositic tools - especially ComboFix - and the malware removal specialist eventually asked me to uninstall NIS from my computer while we were running diagnostics.
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 188.8.131.52 * IE 9.0 * Firefox 9.0.1
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
01-29-2012 03:55 PM