Norton Internet Security / Norton AntiVirus

[caf0814]

In disabling my security program (Norton Internet Security), do I just go through all of the settings and features and turn every single thing off? Or just major things (i.e. antispyware)?

Also, I get the usual notice of disabling said antivirus scanners before proceeding, which is followed by another warning that says I am performing this at my own risk (all after disabling features on NIS)

[Quads]

The Norton warning is OK.

Disable Auto-Protect,  AntiVirus / AntiSpyware and Sonar,  You can leave the Firewall turned on.

Quads

[caf0814]

ComboFix log is attached.

-C.

[Quads]

step 4. (a)

Please read carefully and Slowly

 Please scan with ESET next 

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the  button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on  to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the  icon on your desktop.
• Check 
• Click the  button.
• Accept any security warnings from your browser.
• Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
• Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• Attach the resulting log in your next reply

If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads

[caf0814]

ESET log is attached.

-C.

[Quads]

Step 4. (b)

Disable Norton for say 30 minutes

Download OTL http://www.bleepingcomputer.com/download/otl/

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

[caf0814]

After running OTL four consecutive times, the program will scan and abruptly stop, stating it is "Not Responding."

-C.

[Quads]

Try in Safe Mode with Networking.

Quads

[caf0814]

OTL log and Extras log are attached.

-C.

[Quads]

Uninstall

ESET Online scanner

I have to script for the rest.

Quads