07-14-2012 10:50 PM
I had used the removal tool, gone to control panel to see if there were any parts there, and then did a windows search before I downloaded Norton as I wanted to be sure nothing would interfere with Norton. I have had programs that said they removed themselves but still had folders left behind and wanted to be sure that hadn't happen with AVG, that's why I did all three before downloading anything else.
07-14-2012 11:30 PM
Delete your desktop copy of Combofix and follow below, meaning downloading a fresh copy.
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Doiwnload the attached CFscript.txt, , For some browsers Right Click the attachment on the forum and select "Save AS" or similar to Download it. See screenshot below.
Now drag the CFScript.txt into the ComboFix.exe
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
07-15-2012 12:15 AM
step 4. (a)
Please read carefully and Slowly
Please scan with ESET next
I'd like us to scan your machine with ESET OnlineScan
If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it.
07-15-2012 02:22 AM
Step 4. (b)
Download OTL http://www.bleepingcomputer.com/download/otl/
Disable Norton for say 30 minutes
Click the Scan All Users checkbox.
Change file age to 60 days
An OTL.txt and extras.txt will be created.