Norton Internet Security / Norton AntiVirus

[redzapdos]

Hey Quads, I've been researching how your method works so I will post my frst64 log 64 bit window 7 log below... I have not used ANY tools except norton to figure out any of this (a long time ago my brother told me to install combofix, but I NEVER used it,and have deleted it since then, honest)... the file is windows/System32/services.exe... I understand enough to know that registrys as well as the file must be deleted, but I am going to follow every one of your directions in order to do what you would like me to do... I am a very technical 16 year old (yes, young, but understand the importance of not doing things out of step) will post the text file now. (Yes, I used your tool by looking up my problem and found someone with the same problem with same system and such... figured I'd speed up the process this way.)

[Quads]

I am not doing your system, you have gone on your own and run advanced programs on your own against warnings and other instructions on threads, so I am not touching.

Good Luck, you have more than zeroaccess to deal with.

"the file is windows/System32/services.exe... I understand enough to know that registrys as well as the file must be deleted," haha you understand nothing.

Quads

[redzapdos]

I have done nothing and I am the only one that uses my system... That is a load... I have honestly run nothing... I just stated what I have researched so far... If you could help that would be great, if you're not going to then I know that you obviously don't know what you're doing... All I have used is Norton software...you come here and look then, because I have not... Help me if you want, but I want the norton community to know then that you don't know those logs if you said I have used other stuff, when I personally know I have not...yes my computer is locked 100% of the time

[redzapdos]

Btw quads... Guess what the first thing the norton agent did? Deletsays services.exe and put the 64 bit one in there...talk about me not knowing anything lmfaooooo both files are the same, just a copy... Thanks for nothing,,,good luck trying to help others when you don't seem to know what you're dealing with

[redzapdos · Accepted solution]

Used norton support virus section, paid 100$ and got all root kits and other virudele removed from system along with allnorton errors

[Quads]

They didn't just delete the file and that is it, they swapped it, there is a difference,  go on just delete the file and see what happens, LOL.

IN PM ".I am quite furious at you now, because I have not run a single piece of software except Norton... I'm still willing to listen to suggestions, but I have not even touched this problem yet... Read the logs again or something, because I have not done anything except what norton took me to..."

I really don't care, you decided to run advanced tools on your own, like a know it all, and I made a policy not to touch those systems as it weeds out those difficult ones, as see by the replies and abuse it get from the know it alls, when I just state I am not touching a system with stuff done.

People your run the likes of Norton, NPE, Fixzeroaccess, Malwarebytes, SAS, yes I do.

You useed FRST, so bye. "I have done nothing and I am the only one that uses my system... That is a load... I have honestly run nothing..." Running FRST is not run nothing.

Quads

[Quads]

And I do know what I am dealing with, I am able to remove all sorts of malware including zeroaccess and its variants, I don't ask for help on the forum for my infected system.

Quads

[redzapdos]

I ran only what you told me, if you told me that you can't help by me running your own tool, that's your fault not mine

[Quads]

I did not tell you to run anything, SIMPLE.

Do I have tell you how the thread looks, Ok.   You posted with attachment this,

"Hey Quads, I've been researching how your method works so I will post my frst64 log 64 bit window 7 log below... I have not used ANY tools except norton to figure out any of this (a long time ago my brother told me to install combofix, but I NEVER used it,and have deleted it since then, honest)... the file is windows/System32/services.exe... I understand enough to know that registrys as well as the file must be deleted, but I am going to follow every one of your directions in order to do what you would like me to do... I am a very technical 16 year old (yes, young, but understand the importance of not doing things out of step) will post the text file now. (Yes, I used your tool by looking up my problem and found someone with the same problem with same system and such... figured I'd speed up the process this way.)"

There is no way that I have told you to run or post anything when it is your fist post in the thread that has FRST attachment.  You did your own I can do it research,  ignoring things 

I then posted back stating I am not doing your system, I still did not tell you to run anything as you had already do so bye and good luck.

You have to have been dreaming I told you on your thread before it existed to run a program as the thread did not exist.

And if Tech Support swapped services.exe good, but have they dealt with the BCD and the partition????

Quads

[redzapdos]

Yep... totally gone... they know more about the virus than you ever will unless you created it -_-... they even told me what website I got it from...one of those fb offshoots...go play fixit somewhere else