Norton Internet Security / Norton AntiVirus

[aladdiniii]

Hi,

My search for this infection on the forums returned 0 results, but I apologize if this is the wrong subforum to be posting about this. Windows reported that my laptop was infected by the above trojan, which seems to have eluded Norton Internet Security 2012 with the latest updates as well as the Norton Power Eraser. I tried Getsetup from McAfee to detect any suspicious activity but it came back clean other than a few unknown processes from Sony Vaio programs.

Has anyone else encountered this problem and solved it? and what was your approach?

Thanks.

[dickevans Super RootKit Eradicator]

Welcome,

Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.

The links

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Thanks

[pat_ignacio]

No solution yet from norton except getting help from the links provided?

[mp3jo Super Virus Trouncer]

Came the trojan message from Windows or Windows Defender Or Microsoft Security Essentials?

MS link for TrojanDownloader:Win32/Adload.DA:

http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=TrojanDownloader:Win32/... 

you should scan your pc and USB-stick(s) with Super-Antispyware-free-version or MBAW, details are here:

http://community.norton.com/t5/Norton-Internet-Sec​urity-Norton/May-I-use-Super-Antispyware-free-ver...

http://www.superantispyware.com/

http://www.malwarebytes.org/

If there are risks detected, do not remove it, just post the scan logs here.

[aladdiniii]

Thanks, I did try the Microsoft link as well as malwarebytes, without avail, although I think Hijack this found the malware. I will try Super Antispyware, better be safe than sorry.

[aladdiniii]

Update: So I ran Super AntiSpyware, after a full system scan by Norton (which returned no results), and I got the following, in addition to tracking cookies:

==================================================

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 07/27/2012 at 09:48 PM

Application Version : 5.5.1012

Core Rules Database Version : 8975
Trace Rules Database Version: 6787

Scan type : Complete Scan
Total Scan Time : 02:10:21

Operating System Information
Windows 7 Home Premium 64-bit, Service Pack 1 (Build 6.01.7601)
UAC On - Limited User

Memory items scanned : 769
Memory threats detected : 0
Registry items scanned : 72300
Registry threats detected : 0
File items scanned : 93337
File threats detected : 87

Adware.SoftwareInformer
D:\DOWNLOADS\PSPICE_STUDENT.EXE

Trojan.Agent/Gen-Bifrose
C:\PROGRAM FILES\MATLAB\R2011B\TOOLBOX\PLCCODER\TOOLS\SCRIPTS\MULTIPROG50_IMPORT.EXE
C:\PROGRAM FILES\MATLAB\R2011B\TOOLBOX\PLCCODER\TOOLS\SCRIPTS\PCWORX60_IMPORT.EXE

Trojan.Agent/Gen-Dropper
C:\PROGRAM FILES\MATLAB\R2011B\TOOLBOX\PLCCODER\TOOLS\SCRIPTS\RSLOGIX5000_IMPORT.EXE
C:\PROGRAM FILES\MATLAB\R2011B\TOOLBOX\PLCCODER\TOOLS\SCRIPTS\STEP7_IMPORT_DE.EXE
C:\PROGRAM FILES\MATLAB\R2011B\TOOLBOX\PLCCODER\TOOLS\SCRIPTS\STEP7_IMPORT_EN.EXE

Adware.Tracking Cookie

.....................

==========================================

Hmmm, what the heck Norton AV! Thanks to Hijack this and Super Antispyware, I am no longer getting flags from Windows.

[dickevans Super RootKit Eradicator]

Hi,

I do hope that all of the 'nasties' have been removed. Please understand that no single security product can ever protect you from every threat all of the time. Both of the free scanners focus on things other than viruses as their realtime components are not installed. This makes them a great compliment to your Norton product which does focus on viruses and protecting your data.

Keep us posted