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soycuervo80
Posts: 2
Registered: ‎09-28-2011

Trouble between NIS 2009 and Adobe Flash Player?

Hi everybody! Today I had a trouble and, in fact, was afraid of a strange behaviour of my PC. Windows 7 (64 bits) started and appeared the Adobe Flash Player advertising that was a new version to install. Instantly, the operating system "froze" and didn't let me start the Task Manager nor NIS; I had to reset forcing the system; again, appeared the installer and PC crashed again, and didn't let me use none of my applications, including NIS. 

 

After a third reboot and a new appearance of Adobe Installer, I simply marked the option to not install it, so te PC worked normally...

 

The question: how can I install Adobe Flash Player if NIS crash Windows believing that it's a virus??

PC_confused
Posts: 850
Topics: 120
Kudos: 120
Solutions: 28
Registered: ‎03-21-2009

Re: Trouble between NIS 2009 and Adobe Flash Player?

Hello soycuervo80 and welcome to the Community.  Have you considered upgrading your NIS 2009 to NIS 2011 or NIS 2012?  If you have a valid subscription the upgrade is free.  I think there was some problem with Adobe Flash Player ver 10, it didn't stall the PC like your problem.  The next Adobe update cured that problem anyhow.  In my case it just wouldn't let me post any screen shots to the Forum.  Could there be a problem between your 64 bit PC and NIS 2009? 

Visitor
soycuervo80
Posts: 2
Registered: ‎09-28-2011

Re: Trouble between NIS 2009 and Adobe Flash Player?

Hi bro, thanks for reply and for the welcome! I think the problem is with Adobe v. 10, as I can see... in another forums there was the same fail with that version... Out of that, my pc works normally and I hope the next release would be fixed.

 

 

PC_confused
Posts: 850
Topics: 120
Kudos: 120
Solutions: 28
Registered: ‎03-21-2009

Re: Trouble between NIS 2009 and Adobe Flash Player?

  Sorry I couldn't be of more help..  Have you considered upgrading to NIS 2011 or NIS 2012?  It may not help your Adobe problem but I think NIS2011 is a lot better protection than NIS 2009. 

lmacri
Posts: 1,648
Kudos: 713
Registered: ‎05-05-2009

Re: Trouble between NIS 2009 and Adobe Flash Player?

[ Edited ]

Hi soycuever80:

 

You may have to perform a clean re-install of Adobe Flash 10.3.183.10 on your system.  The type of Flash installer you use depends on whether you use IE or a non-IE browser like Firefox (or both).

 

First, check your Flash installation here on the Adobe web site from your browser(s).  If your Flash isn't working or you don't have the latest Flash v. 10.3.183.10, do the following:

  1. Uninstall Adobe Flash from the Windows Control Panel (ActiveX and/or Plugin versions)
  2. Download and run the Adobe Flash Uninstall Utility to clean out remnants of any old installation
  3. Re-boot your PC
  4. Run the Adobe Flash Uninstall Utility again for safe measure
  5. Download the Adobe Flash v. 10.3.183.10 standalone ActiveX installer for IE from the FileHippo site here.  If you also use a non-IE browser like Firefox or Chrome, the NPAPI (non-IE) plugin version of Flash v. 10.3.183.10 can be downloaded here.  Save the installation file(s) to your hard drive and do not run the installation from your browser
  6. Install Adobe Flash from the Run command (Start | Run) with the new installation file(s) with all browsers and instant messenger software closed
  7. Check your new Flash installation here

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

lmacri
Posts: 1,648
Kudos: 713
Registered: ‎05-05-2009

Re: Trouble between NIS 2009 and Adobe Flash Player?

[ Edited ]

Hi soycuervo80:

 

It just occurred to me that the Adobe Flash / NIS conflict you're thinking of might have been for the old Adobe Flash 10.3.183.5 (released 10-Aug-2011).  There was a problem with the heuristic detection in NIS (and several other security programs) mistaking the installation file as a false positive for trojan Win32.Trojan.Agent.Gen and blocking automatic updates of the software (see post here).  That problem was resolved within a few days and I haven't heard of any further reports of NIS having a problem with Adobe Flash since then.

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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 * Adobe Flash 10.3.183.10
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS