Norton Internet Security / Norton AntiVirus

[Soda47]

Hi Everybody

My account status says I have 0 remaining installations of an original of 3, after I did just 2 installations. I think the problem is because my first installation was missing after a hard disk crash. After reformatting my H.D.s (I have 3) and change the arrangement of H.D.s, I installed NIS again, but this was considered a second one, not same I have done before in same computer. How can I fix this? I think that this wrong information is in Symantec servers. How can I contact Symantec people by email? Thanks in advance.

[Vejdin · Accepted solution]

The best option seems to be to contact Norton Support using Live Chat. Follow the link below. 

Contact Norton Support

[drshlomo]

Soda 47 Hi, 

Firstly, welcome to the Board.

You are correct, I also can't find an E-Mail address that would help you, but "one click support" is very effective, free and usually responds with an immediate solution, so I would highly recommend it to you.

This problem has come up on these Boards quite frequently and has been rapidly solved using this method and they are available 24/7 so they are at your convenience.

Please let us know how how you get on and marked as "Solved" should you be completely satisfied with the result.

I now see that Vejdin has found the E-Mail address for both of us but I would still recommend the "Chat session".

Cheers,

drshlomo. 

[floplot Norton Fighter]

Hello Soda47

If you need a location other than US/Can for your free chat session, please let us know and we can give you that link. Thanks.

[Soda47]

Thank you very much to all of you for your help. Problem was fixed by Symantec support team. Have a great night.

[floplot Norton Fighter]

Hello Soda47

I'm glad you got  your problem solved. Could you please mark your thread as solved by clicking on the post which gave you the solution? That way everyone will know it has been solved and will be able to find the solution quickly. Thanks.