Trouble with email since last update.

KentC · ‎03-14-2009

Since around Mar. 8th, I haven't been able to send and receive email from Eudora 7.1. My webmail for roadrunner.com works. I went through a tech cycle with Norton and now I'm able to receive email but not sent it. The servers never connected and timed out, with no error message other than 'eudora was tired of waiting'. Now it's just the smtp server on sending. I've seen a few other similar problems on the web recently and wonder if there is something new regarding email that may be causing it.

I'm on XP SP3 machine. NIS version 16.2.0.7. I've had versions of Eudora going back into the 80's iirc, with no problems. Qualcomm that created Eudora are out of business now so no help there.

During the tech cycle with Norton, I had to uninstall and was given a new version to install - during that time when Norton was uninstalled I checked my email and it worked on both sending and receiving, but once the new install was complete, I had similar problems as noted above.

Kent C

KentC · ‎03-14-2009

I may have the problem solved. I also run Ad Muncher and with the latest update of that all seems to be well. I disabled Admuncher during the uninstall/install process of NIS so that's likely why my email was working when I uninstalled NIS. This has been an on off thing, so this is a tentative 'all's well'.

Regards,

Kent C

Stu · ‎04-08-2008

Great/ Please let us know if the problem appears again

"All that we are is the result of what we have thought"

KentC · ‎03-14-2009

The original problem has returned. Email is ok but now when I attempt to do a scan I get nothing. I can get the original screen with settings etc. but when I go to scan and chose any scan - quick, full, or custom nothing happens. Check task manager and nothing is running.

Vineeth · ‎07-31-2008

Hi,

Click Start > Run.

In the Run dialog box, type the following text:

navw32.exe /L

Click OK.

This will open the scan window and starts the scan. Let us know the result.

Vineeth--

KentC · ‎03-14-2009

Hi Vineeth,

I tried that from another one of your posts and it didn't work. Tried again now, still no joy. I also tried some of the other fixes on that 'won't start' thread. Haven't tried safe mode yet. Tried to help/support at Norton/Sym and they were having server problems ;-) Got knocked off chat and couldn't access the NRtool. I'll try that later.

Thanks,

Kent

Vineeth · ‎07-31-2008

Hi Kent,

Sorry to hear that. When you open Norton product, in the Computer pane, click History, in the History window, from the pull down menu, select Scan results and let me know if there are any results mentioned.

If there are no error messages, then it will be better to uninstall and reinstall the Norton product. Let me know if you need any help in that.

Vineeth

KentC · ‎03-14-2009

Vineeth,

Thanks. Tried that earlier and right now I can't even get 'settings' to open. I'll just start another chat cycle with Norton later, unless you have a tip on that. The Norton screen comes up but no 'click' on anything works....

Regards,
Kent

Vineeth · ‎07-31-2008

Yeah, I have one more. The 16.5 patch is released. The download links will be updated with the 16.5 patch very soon. We can try that then. You can still contact chat support as that is the best thing we can do here.

Check the following post.

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=40301&view=by_date_...

Vineeth--