Norton Internet Security / Norton AntiVirus

[SMcG]

After two successful NIS 2012 installs on WIN 7 Pro, tried to install to a Notebook Acer with Intel Atom and WIN 7 starter.  Installer downloads, but when clicking run, action bar appears for 2-3 seconds as if proceeding, then popup says "This program requires Administrator priviledge to continue" or something to that effect.

I have verified the ADMIN status of the account - creating a second ADMIN with the same result.  I have used the scrubber with no success.  What the heck is this mess?

[bleeper24 Super Spam Squasher Mobile Master (Norton Mobile Users Discussion Forum)]

Hi SMcG

                 Welcome to the Community ........Sorry to hear of your issue with the Acer !

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SMcG wrote:

After two successful NIS 2012 installs on WIN 7 Pro, tried to install to a Notebook Acer with Intel Atom and WIN 7 starter.  Installer downloads, but when clicking run, action bar appears for 2-3 seconds as if proceeding, then popup says "This program requires Administrator priviledge to continue" or something to that effect.

I have verified the ADMIN status of the account - creating a second ADMIN with the same result.  I have used the scrubber with no success.  What the heck is this mess?

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Having installed NIS2012 on a HP Mini Notebook with the Win7 Starter OS and the Intel Atom processor configuration .....and I admit ....I was expecting a few possible wobbles etc:.............

..........but I can happily say the install went smoothly and without any problems ! Although the Netbook format is a less powerful format than an average laptop etc : Norton NIS will run well on a Netbook 

Can I ask if you have ensured that there are none of the pre installed "freebies " or "trials " of any other Security software still running or incompletely removed ? 

The HP Mini was loaded with a whole raft of unwanted software that was hogging resources that could be better utilized elsewhere !

I apologize if you have already checked this area out...but it is important that you have no conflicting remnants of any type of "process hungry "  applications still running that could be affecting your attempt at the new install . Can you please confirm that you have no other security suite or AV remaining on your Acer....and what the following process was .....?

 [Quote]  I have used the scrubber with no success. [End] 

Please advise and we'll take it from there

                                                                                                                                                                                Thanks......Ed

[SMcG]

By "scrubber" I meant the software package from Norton to remove any remnants of pre-installed Norton products.  The main issue is that everything goes swimmingly until the install software is loaded and you hit "RUN".  The process activity slider shows up and the software appears to download...then suddenly the (this I am assuming) install software thinks the user is NOT an administrator and pops up the warning "requires ADMIN priviledge" and terminates the process.

I have personally cleaned this machine to get some sort of speed out of it - but this is driving me CRAZY.  I had AVIRA on it previously and wiped it out - rebooted twice - stood on my head and faced east....no luck.  Still says I ain't no ADMIN...

[huwyngr Norton Fighter]

SMcG,

Some people do have problems with the Norton Download Installer so I'd suggest that you clean up again with the Norton Removal Tool and then download the one piece installation file for NIS 2012 as below:

New NIS 2012:

Click on this link -- NIS 2012  This will download a single file of around 100MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!

I don't know if this is available in WIN 7 Starter or not but try right mouse clicking on that saved file and selecting Run as Administrator if that is listed on the Context Menu you get when right mouse clicking on a file. This runs it with elevated privileges and may overcome your difficulty.

If it installs then run Live Update several times with a restart inbetween until it tells you that you are fully uptodate and you shold have version 19.2.0.10 which is the current major version.

If you run FireFox browser there are updates that come down via LiveUpdate for compatability with the everchaning FF versions ....