Shalung wrote:
Support signed onto my computer remotely and doodled around and got it to work. Thanks for your help.
One last question - I have another computer that I'm building ( I still 1 available download ) when I start it up for the first time should I use Norton Management to install internet security or go to my accounts and download from there ? I hate that I have to connect to the internet unprotected just to get protected.
Hi, Shalung. I agree, connecting to the net unprotected is a risk. Here are two ways to get NIS onto your machine without having to run unprotected - even for a short time. The first method can be done without requiring a CD-burner - but needs a Network connection to copy the NIS Installer executable between the source and target machines. The second method does not require a Network connection until after NIS is completely installed and working - but requires a CD-burner on the source machine.
If you trust the machines on your LAN to be clean, Method 1 is easier. If you have any doubts (eg: you have Teenagers in the house), use Method 2.
If you have a router and more than one machine:
1. On an already-protected computer, download the latest NIS Installer: www.norton.com/nis12
2. Save this file to your desktop, or whatever place you wish to archive the installer executable.
3. Once you have downloaded the file, disconnect from the Internet. You do this by unplugging the network cable between your ADSL/Cable Modem and your Router - or you disconnect the Coax/Phone Line from the Combo Modem/Router unit. You can disconnect the required cable from your modem while it is still powered up. This does not hurt anything.
4. Following the instructions in Item 3 leaves your home network still functioning, but without access to the big bad outside world. In this situation, you should be able to share files between your machines (and even print to network printers) even though you cannot access the Internet. With this in place, connect your new Computer to the Router. Establish a connection between your new computer and the other Computers on your LAN - then copy the installer file across the network from the already-protected Computer to your new computer.
Note: Do not try to perform the NIS install across the network. Messy, painful reinstalls-from-scratch are in your future if you disregard that advice.
5. With the installer file on the new computer's local Hard Disk, double-click the file. The installer will unpack itself into the proper folder structure - and the install will begin automatically. Follow the onscreen instructions to install NIS.
6. You will be asked to input your Product Key. Use the same key as used for your other installs. The NIS installer will accept the key and attempt to validate and activate your NIS installation on the new computer. Because you are not connected to the Internet - this attempt will fail. This is normal and correct.
7. Bypass the Activation process. NIS will complete its installation process and ask you to reboot. Before you reboot, prepare the disconnected network cable for reinstallation (have it in your hand). Follow the NIS Installer's onscreen instructions and allow the new computer to restart.
8. While the machine is restarting (preferably after complete shutdown but before Windows restarts) - reconnect the Cat5 or Cat6 cable between your ADSL/Cable Modem and your Router. Allow a minimum of 30 seconds for the housekeeping to be performed between the Router and Modem to re-establish your Internet Connection - before using your new computer any further after the restart.
Note: The normal delay at Windows restart when using a standard Hard Disk is enough to handle the abovementioned delay. Using an SSD? Wait the described length of time before continuing.
9. Depending upon circumstance, NIS will either automatically activate itself upon restart - or you will be prompted to Activate NIS when you open your NIS Control Panel for the first time. If your Modem and Router have re-established a valid connection to the Internet - your Activation process should automatically complete without further trouble. If this does not work, use the "Subscription Status" button in the "Support" section of the NIS Control Panel to get your new copy of NIS activated.
Note: Step 8 is safe, because at that point the NIS Installer has installed both the Firewall and Anti-Malware parts of NIS. Once Windows has restarted, the NIS Firewall and Anti-Malware are active to at least the level of the date the NIS installer package was created. This is more than enough to keep you safe while you activate NIS and bring it up-to-date.
10. Once NIS is Activated, immediately run Live-Update. Run this over and over, rebooting when directed, until NIS is completely up-to-date. Configure NIS as desired. It is now safe to use your Browser, Email and so-on.
Note: Do not do any Internet Browsing, Email - or whatever - at the point where NIS is Activated, but not yet updated. There is a reason that Activation and Live-Update can be performed without opening a Browser window. Now you know why.
If you only have a single machine - or you wish to perform the NIS install completely standalone (without plugging in the LAN cable until NIS is installed and operational) - use the following method:
1. Download the NIS installer onto a protected machine. www.norton.com/nis12
Note: For those who only have a single machine, a friend, neighbour or whoever can help you with this.
2. Burn the NIS installer file onto a CD-ROM disk. All you need is the executable file. Do not burn anything else.
3. When it is time to install NIS, copy the NIS Installation Executable onto the local Hard Disk for the machine you wish to protect.
Note: Do not try to run the NIS Installation Executable from the CD-ROM disk. Similarly to trying to install NIS across the Network - this does not work.
4. Double-click on the NIS Installation Executable on the new machine's local Hard Disk. The Installer will unpack itself into the proper folder structure - and the install procedure will begin automatically. Follow the onscreen instructions to install NIS.
6. You will be asked to input your Product Key. Use the same key as used for your other installs. The NIS installer will then accept the key and proceed to attempt to validate and activate your NIS installation on the new computer. Because you are not connected to the Internet - this attempt will fail. This is normal and correct.
7. Bypass the Activation process. NIS will complete its installation process and ask you to reboot. Before you reboot, prepare the network cable for installation (have it in your hand). Follow the NIS Installer's onscreen instructions and allow the new computer to restart.
8. While the machine is restarting (preferably as early in the shutdown process as possible) - connect your new machine's Cat5 or Cat6 cable to an available port on your Router, or to your ADSL/Cable Modem. Allow a minimum of 30 seconds for the housekeeping to be performed between the Router and Modem to re-establish your Internet Connection - before using your new computer any further after the restart.
Note: The normal delay at Windows restart when using a standard Hard Disk is enough to handle the abovementioned delay. Using an SSD? Wait the described length of time before continuing.
9. Depending upon circumstance, NIS will either automatically activate itself upon restart - or you will be prompted to Activate NIS when you open your NIS Control Panel for the first time. If your Modem or your Modem/Router pair have established a valid connection to the Internet - your Activation process should automatically complete without further trouble. If this does not work, use the "Subscription Status" button in the "Support" section of the NIS Control Panel to get your new copy of NIS activated.
Note: Step 8 is safe, because at that point the NIS Installer has installed both the Firewall and Anti-Malware parts of NIS. Once Windows has restarted, the NIS Firewall and Anti-Malware are active to at least the level of the date the NIS installer package was created. This is more than enough to keep you safe while you activate NIS and bring it up-to-date.
10. Once NIS is Activated, immediately run Live-Update. Run this over and over, rebooting when directed, until Live-Update tells you that NIS is completely up-to-date. Configure NIS as desired. It is now safe to use your Browser, Email and so-on.
Note: Do not do any Internet Browsing, Email - or whatever - at the point where NIS is Activated, but not yet updated. There is a reason that Activation and Live-Update can be performed without opening a Browser window. Now you know why.
Hope this helps.
