Norton Internet Security / Norton AntiVirus

[daveblakemore]

Not sure what version of NAV this is, I am using the package that comes with Rogers / Yahoo service.

I am trying to send out multiple copies of a pdf file that takes a lot of time to scan.

I go to the main ( Home ) configuration screen,

Click on "email and messaging"

Click on "email scanning"

   and select turn off for an hour.

Then start my email sending....

  The email still gets scanned. ( pop up symantec window scanning message 1 of ... )

I go back to the main norton window to confirm and email scanning is still shown as off.

Problem is I now get another symantic pop up saying that:

your email message to ..... with a subject of .... wan unable to be sent because the connection to your mail server was interupted.

How come the emails still get scanned although I have allready turned it off?

[Vineeth]

Can you let us know the error code you receive like 1003,11 ?

[daveblakemore]

No, not without recreating the error.

But It is not the error that is an issue, my problem is how to turn off email scanning.  I don't get an error with it, I turn it off but it still just goes ahead and scans.

Normally I use a web based email client so email scanning is not an issue.   However I have a "group" that I send out a monthly newsletter to in pdf format.   This I send out directly from my computer using a Perl script.  Rather than send out to ALL of the participants at once ( send all 50 at once and spam bots get in the way )  The script sends the emails out one at a time consecutively.   I have run this many times before ( from a UNIX box ) where there was no email scanning.  Now running it on my XP based machine Norton is getting in my way.

Run number 1 went something like this.

     my script send 50 consecutive personalized notes with a pdf attachment one after another in short order.
     Norton starts scanning the pdf ( a minute to get through it )
     Before it has finished the 1st scan there are 50 others all trying to run concurent to the first

     Norton seems okay for a while ( mutlitasking ) but then jams up and stopped sending them and gave me the mailing error.

     about 4 of the 50 actually made it through the scan and got sent.
     
No problem says he...   just turn off email scanning for sent messages.

Run number 2 went the same as the first.
 Turning off email scanning for sent messages did not do a thing it still scanned.
 
Run number 3 went the same as 2 and 3
 This time turned off email scanning totally ( send and receive ) and also turned off Autoprotect. Still it scanned
 
Run number 4 succeeded. kind of.
 This time I put a time delay of 90 secs between mailings so that the Norton Scanner just handled one email at a time and this allowed it to run.   However with 50+ people on my mailing list.... it took 1 1/2 hours to run.  
 
So the question is...   why did turning off email scanning not work.
With email scanning turned off for both send and receive, and autoprotect turned off had no effect.

( I did not know what autoprotect did exactly so turned it off because I thought it might be a possible culprit )

Thanks for any advice.

[Vineeth]

The Email scanning feature in Norton product usually does not scan the web based emails. It scans only the emails which are send/receive from Outlook express/MS Outlook. There may be Norton products installed in the ISP's servers which cause the issue. Have you discussed this issue with your ISP?

[daveblakemore]

No this is a local problem.   What I said that might have confused you was that scanning is not a concern for me normally because I use a web based email program.

I get this problem when I mail locally from my computer...   and it is a local Norton Pop up that is doing the scanning just as if I were using outlook express or MS Outlook.

Thanks.

[Vineeth]

Check the document 1003,11. Hope this will give you an idea though it tells you to disable the email scanning.

[Dieselman743]

To know what version of NIS you are using simply click "Help and Support\About". Are you talking anout Yahoo web based email? Such as going to Yahoo.com and logging in? This is what I do and it has nothing to do with NIS. Yahoo uses Norton to scan emails and attachements on there end.

[huwyngr Norton Fighter]

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daveblakemore wrote:

No this is a local problem.   What I said that might have confused you was that scanning is not a concern for me normally because I use a web based email program.

I get this problem when I mail locally from my computer...   and it is a local Norton Pop up that is doing the scanning just as if I were using outlook express or MS Outlook.

Thanks.

---

Could you clarify for me: You say it is not web-based mail and then at the end you say "as if I were using OE or  Outlook"

So what email client are you using?

It is my understanding that Norton email scanning only works with OE (or the equivalent in VISTA) and Outlook so if you are using another email client and are getting what appear to be Norton popups then either you have been infected with one of the well known scams or the popup is not coming from email scanning and so turning off Norton email scanning would not affect it.

See what I'm saying?

[daveblakemore]

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huwyngr wrote: 

Could you clarify for me: You say it is not web-based mail and then at the end you say "as if I were using OE or  Outlook"

So what email client are you using?

It is my understanding that Norton email scanning only works with OE (or the equivalent in VISTA) and Outlook so if you are using another email client and are getting what appear to be Norton popups then either you have been infected with one of the well known scams or the popup is not coming from email scanning and so turning off Norton email scanning would not affect it.

See what I'm saying?

---

From the Norton Help files:

| If email protection is turned on, your email messages are scanned automatically. Norton AntiVirus supports all email programs that

| use either POP3 or SMTP communications protocol.

I am using an SMTP based  command line mail program.  Something similiar to the unix "sendmail" command.  It allows me to automatically send a piece of mail from a script.  Norton is not based on high level program ( OE or Outlook ) but on the low level protocols that these programs use ( smtp, pop3 ).  So any third party mail program that uses either smtp or pop3 gets intercepted by Norton and scanned.( but switching it off should stop the scan )

So...  I go to the norton control center.  Click on "email and messaging"  This pops up a window which included controls for:

Email Scanning, Instant Messenger Scanning, Work Blocking, Personal Firewall, Privacy Control.

I switch them all OFF.  So the whole "email and messaging" section is now OFF.

I now fire of my piece of mail.  Norton intercepts it and scans it.  ( little pop up window bottom right of the screen ) Symantec... scanning message 1 of 1 ...

The problem is, and the reason I need to switch it off; I am sending a personalized piece of mail to approx 50 members of a group.  Because it it "personalized" it has to go out as 50 seperate pieces of mail rather than just one common piece of mail BCC'd to everyone.   The mail includes an attachment.   Norton takes about a full minute to scan the attachment.   So something that should just take a matter of a few seconds to send gets hung up scanning the attachment 50 times for about an hour.

[huwyngr Norton Fighter]

OK -- I fully understand now.

Let's see what Norton have to say -- may take a while so please be patient.

I've had a look at the various HELP files in NIS2009 and played with the controls. The only thing I can think of is, with email scanning turned on with the slider, to individually turn off every checkbox in configure -- you'll learn there is a sequence in that you need to leave the top two ON while turning off the subsidiary ones -- and then go to the earlier screen and turn off with the sliders.

Some of those settings you don't always need depending on your ISP link -- I've got timeouts disabled on my cable network connection.

Sorry not to come up with a complete workaround, except also to totally disable NIS and only upload the email while that is so.