Reply
Newbie
wavget
Posts: 1
Registered: ‎04-21-2009

TypeItIn false positive

[ Edited ]

How do I report a false positive?

 

Some users are reporting that one of my programs, TypeItIn, is infected with a virus.

 

Thanks,

 

Paul.

 

[edit: removed product link per the Participation Guidelines and Terms of Service.]

 

Message Edited by Tim_Lopez on 04-21-2009 12:00 PM
Symantec Employee
AstroVet
Posts: 30
Registered: ‎04-22-2008

Re: TypeItIn false positive

[ Edited ]

wavget wrote:

How do I report a false positive?

 

Some users are reporting that one of my programs, TypeItIn, is infected with a virus.

 

Thanks,

 

Paul.


 

Paul,

 

The files that I downloaded from your site are not infected with any malware that I can detect, so who are you looking to report a false positive detection too?

 

Did you get any information from the users you mentions what they claim is being detected when scanning your program? Do they mention which security software they have installed?

 

Your report, as stated, is too vague to be actionable at this time. If you can provide more details I'll be happy to look into it more for you.

 

Regards,

AstroVet

 

 

Message Edited by Tim_Lopez on 04-21-2009 12:01 PM