Where to begin. Updated from NIS2011 on my 2 desktop computers. No problems with update.
Have not been able to update to NIS2012 on my Dell E1505 Dual Core laptop (Intel Duo Proc T2300E 1.66GHz 1GB mem, 80GB HD). OS system is WinXP-SP3. Laptop wirelessly connected to internet through Linksys WRT160N router. Had previously updated from NIS 2009 to NIS 2011 without any problem.
Contacted and purchased Norton tech service. Norton tech service took control of the laptop, conducted several scans, etc. to determine if anything wrong with computer. After several hours of trying to update to NIS 2012, Norton suggested that the OS system needed to be reinstalled. Had OS reinstalled by local computer tech person. Norton tech support tried again to update laptop from NIS 2011 to NIS 2012. During attempts uninstalled NIS 2011. Now could not update laptop back to NIS 2011, but could install NIS 2009, which was what I originally installed using Norton's CD installation disc that I purchased separately. So here is the current situation: paid Norton for tech service to solve problem with update, which they haven't solved; paid my computer tech person to reinstall OS system; originally installed NIS 2009 on all three computers; successfully updated all 3 computers to NIS 2011; still have not been able to update one computer (the laptop) to NIS 2012, but instead have regressed to being able to only use NIS 2009. That's progress???
Not overly impressed with Norton tech service. Any ideas about what might be causing the update problem would be greatly appreciated.
