Norton Internet Security / Norton AntiVirus

[ascentdist]

Hello,

From the top...I would like to verify my website, http://www.threadtoolsupply.com with Norton Safe Web.  I have signed up for my account, received the e-mail with html file to insert into the root directory of my web site, and have placed that file there.  When I attempted to visit the hyperlink where the file should be, I was redirected to the hope page of my site.

I called my shopping cart provider/hoster, 3dCart (http://www.3dcart.com) and spoke with one of the tech support reps.  He told me that the last two characters of the hyperlink that Norton has provided me "-0" are actually the same characters that they use for their internal directory so essentially the system does not allow that.

So, I'm not sure if I can get a file from Norton that has a different chracter ending prior to the .html or if I should just do what I see has been recommended to others that are not able to generate this file - put the code given into my keyword meta tag.

I have done the latter and placed it in my home page keyword meta tag visible at http://www.threadtoolsupply.com .  Please let me know if this shall suffice or if you recommend another method.  I hope to clarify this for others that use 3dCart as their shopping cart/hosting provider so if we can set a standard, I'm sure that will save everyone time going forward.

Finally, as I am an e-commerce site, shall I wait to send my e-mail to verify my shopping cart (i.e. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090410134005EN ) until I receive the website verification or can I/should I just send it now?

Thanks in advance!

John

[Yaso_Kuuhl Norton Fighter]

Hi ascentdist, welcome to the Norton Community :-)

I have notified Phil_D, our website verification expert, of your issue. Please be patient; he is currently offline :-)

[ascentdist]

Hi Yaso,

Thanks for the welcome! :)

I look forward to hearing from Phil_D!

John

[Phil_D Norton Fighter]

Hello John,

The authentication code in your keywords meta tag is properly placed and I shall notify the Safe Web team who will manually verify site ownership. Please allow them a day or two to respond back to you in this thread.

I recommend leaving the authentication code in place even after ownership has been verified. At some point in the future you may want to add the Safe Shopping Cart Icon or submit a site dispute if your rating changes.

Leaving the code in the meta tag will not affect your site or your visitors' experience.

As to your second question, I would wait until the Safe Web team verifies ownership before sending the request for the Safe Shopping cart icon.

Best wishes for your website!

[edit: added content]

Message Edited by Phil_D on 10-26-2009 07:49 PM

[ascentdist]

Hi Phil,

Thanks for the quick response and good wishes!  I will leave the code in place as I would like to obtain the Safe Shopping Cart Icon right after I obtain my Website Verification.

Best regards,

John

[Nithya · Accepted solution]

Hi John,

Thanks for adding the auth code in a meta tag on your site.

We have verified owership of your site 'threadtoolsupply.com' and queued it for analysis.

It should get rated shortly on 'safeweb.norton.com'.

You can go ahead and request for a shopping cart rating as detailed in the link below.

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20090410134005EN

Nithya 

[ascentdist]

Hello Nithya,

I see that I have received the Safe rating on the Norton Safe Web site and I have the little green check mark in my Google searches, thank you very much!

I have submitted my request for a shopping cart rating per the steps in your link below.  I look forward to that response!

Thank you to everyone for making this an easy and painless :) procedure!

Best Regards,

John