07-26-2010 12:31 AM - last edited on 07-26-2010 01:00 AM by Venkat_J
I am just new around here and sadly to say it will probably be a short stay. I had Norton Antivirus 2010 installed for a couple of months and going well. What I liked about it was the way it performed all scanning during idle periods.
Unfortunately I decided to partially uninstall due to a suspected conflict but when I reinstalled I had two problems, no internet access and no Norton on taskbar even though it appeared to be running in Task Manager. Only way to get internet access back was to completely uninstall.
No amount of using removal tool and reinstalling would fix the problem and the hot fix throws an error as it is for an earlier version. An analyist staff at Norton kindly spent quite a bit of time on my computer live but was unable to fix the problem. How can this software be so buggy with so many problems if it is uninstalled.
<<Edit: Subject edited for clarity>>
Solved! Go to Solution.
07-26-2010 12:45 AM
Welcome to the Norton Community. If you choose we can help you to work on this and get this working for you.
Can you tell us what your OS and SP is and is it 32 or 64 bit? Do you have any other security software installed besides Norton Anti-virus (NAV)? Did you have any other security software before installing NAV and if so how did you remove it?
You mentioned that you tried to uninstall NAV due to a possible conflict. Can you tell us more information about this? What problem did you have exactly?
The more details you can tell us, the more we can try to help you.
I have also asked the moderator to split your post into a separate thread for better visibility.
We'll be happy to help if you will let us.
07-26-2010 02:25 AM - edited 07-26-2010 02:50 AM
Thanks for the offer but after seeing what this analyist went through today trying to fix the problem I am not confident.
My setup is Windows 7 Ultimate, 32 bit, 4 GB.
I was trying to find out what was causing a drag and drop problem and as NAV was the only process still running I decided to see if uninstall would fix same. As it happened there was no conflict with NAV but now I am looking at having to find an alternative.
I really don't know what more can be done but I am deleting every trace of NAV and I will also run a couple of registry scans as well to see if there is anything is left then I might have another go at installing. It worked before so why shouldn't it work again!!
I used Mcaffe before and think I got rid of every trace of that program and NAV seemed to install and run OK after that. Don't fancy revisiting that stuff. By the way is this likely to be an ongoing problem with NAV upgrades in future if I can get it fixed?
07-26-2010 05:16 AM
Have NAV back and running and will give it a wide berth from now.
After deleting every trace of NAV and then doing a registry scan which got rid of many entries which were left there the installer worked and I was greeted with the activation screen so it looks like removal tool does not delete registry entries.
And now I see that updates are automatic so that answers my other question.
Thanks for your help and encouragement. longbreak