Norton Internet Security / Norton AntiVirus

[flop71]

Hi,

I recently upgraded from NIS to 2012. I am been able to install and activate my subscription on my Windows 7 box ok. I can install NIS 2012 ok om my 2nd PC, but when i paste the renewal code to activate on my 2nd PC a winxP box, the next button is greyed out *(which seems like it does not recognise the renewal key on this PC)

Any ideas how to fix the problem?

Thanks

Flop

[Krusty13]

HI flop71,

Does your XP system have service pack 2 or later as required by the System Requirements found at the bottom of this page?

Dave.

[flop71]

Hi Dave, My WinXp OS is SP3

Regards

Flop

[dickevans Super RootKit Eradicator]

---

flop71 wrote:

Hi,

I recently upgraded from NIS to 2012. I am been able to install and activate my subscription on my Windows 7 box ok. I can install NIS 2012 ok om my 2nd PC, but when i paste the renewal code to activate on my 2nd PC a winxP box, the next button is greyed out *(which seems like it does not recognise the renewal key on this PC)

Any ideas how to fix the problem?

Thanks

Flop

---

Hi,

Do you have a 1PC or a 3PC subscription? Did you have NIS on the 2nd PC under your pervious subscription? Last question, are you renewing or is this a new subscription key [25 alphanumeric characters]?

Thanks

[flop71 · Accepted solution]

Hi Dick,

My Win7 System had NIS 2011 installed and after purchasing a renewal code i was about to download NIS2012, upgrade with a years subscription ok

My WinXP SP3 system, had NAV2011 installed. So i installed NIS2012 ok, however the problem is NIS doesnot seem to recognose my renewal code.

I have just checked my Norton account online and it shows i have 3 licenced installs in total and 2 are remaining. However i noticed that my product ey is different to the renewal key. So i have just entered this code and NIS is now successfully activated.

Please consider the probloem resolved.

Cheers

Flop

[Krusty13]

---

flop71 wrote:

Hi Dick,

My Win7 System had NIS 2011 installed and after purchasing a renewal code i was about to download NIS2012, upgrade with a years subscription ok

My WinXP SP3 system, had NAV2011 installed. So i installed NIS2012 ok, however the problem is NIS doesnot seem to recognose my renewal code.

I have just checked my Norton account online and it shows i have 3 licenced installs in total and 2 are remaining. However i noticed that my product ey is different to the renewal key. So i have just entered this code and NIS is now successfully activated.

Please consider the probloem resolved.

Cheers

Flop

---

Excellent!  Great news!  I am glad it is sorted.

You might like to mark a post as the solution.  You can even mark your own post,  just so that others looking for the same answer might benefit.

Thanks,  Dave.