12-13-2011 12:20 PM
Hi, I about a week and a half ago my computer caught what I am assuming to be Trojan.Gen.2. At that time it coopted my computer screen with a fake antivirus program and removed all icons from my homescreen; I restarted the computer in Safe mode and was able to go to a previous system restore point and do a full scan with both symantec endpoint protection and Ad-Aware.
Since then, intermittently symantec pops up telling me it has identified and quarantined Trojan.Gen.2, all of the files are said to be in my AppData/local/temp folder and begin with DWH####.tmp. I've read about how dangerous this virus can be and wish to get rid of it but everywhere I've looked for solutions online has been archaic, to me, at best. If someone could walk me through the steps to remove this I'd greatly appreciate it.
12-13-2011 11:23 PM
Welcome to the Norton Community Forum
Since you appear to be running a corporate product, you will get better exposure by posting over in the corporate forum
Success always occurs in private and failure in full view.